What's it like to be a Customer Service Representative?
Customer Service Representatives interact with customers to give information or advice about a company’s products or services, handle requests and process orders.
Customer Service Representatives are required to have strong communication skills and are considered the “front line” of the company they work for, as they are most likely to be the first person a customer interacts with.
Fast learners, eager problem-solvers, savvy with technology and courteous at all times, Customer Service Representatives can make or break a customers’ impression of the company they are interacting with.
Latest Customer Service Representative jobs on SEEK
How to become a Customer Service Representative
- Develop your skills with administration software, such as MS Office, and your written and oral communication skills. You might also consider completing a Certificate III in Customer Engagement (BSB30215) or a Certificate IV in Customer Engagement (BSB40315) through TAFE or a Registered Training Organisation.
- If you’re looking to pursue a career in sales, administration or business, consider completing further study, such as a Bachelor of Business at university.
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