What's it like to be a Customer Service Manager?
A Customer Service Manager is responsible for the smooth running of customer service operations of a business, including contact centres or front desks. Customer Service Managers coordinate the activities and performance of the team they manage, and provide a point of escalation for more difficult customer enquiries.
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How to become a Customer Service Manager
- Consider completing a Certificate IV in Customer Engagement (BSB40315). This course will develop your skills to respond to complex customer requests or complaints.
- Alternatively, the Certificate IV in Leadership and Management (BSB42015) will prepare you for leadership positions in the workplace.
- The Diploma of Leadership and Management (BSB51918) will teach you how to manage projects and develop team plans to meet expected outcomes.