Customer Service Manager
Manage the performance and activities of a customer service team.
Job opportunities
–
Jobs on SEEK right now
Job growth
–
Projected job growth in 5 years
Salary
-
Typical salary
Job satisfaction
-
What's it like to be a Customer Service Manager?
A Customer Service Manager is responsible for the smooth running of customer service operations of a business, including contact centres or front desks. Customer Service Managers coordinate the activities and performance of the team they manage, and provide a point of escalation for more difficult customer enquiries.
Tasks and duties
- Coaching the customer service team to provide the best service possible.
- Handling complicated or escalated enquiries.
- Delegating responsibilities to team members.
- Generating sales and managing customer relationships.
- Meeting with internal teams to discuss company targets.
- Reporting on team results.
How to become a Customer Service Manager
- Consider completing a Certificate III in Business (Customer Engagement) (BSB30120). This course will develop your skills to respond to complex customer requests or complaints.
- Alternatively, the Certificate IV in Leadership and Management (BSB40520) will prepare you for leadership positions in the workplace. Or the Diploma of Leadership and Management (BSB50420) will teach you how to manage projects and develop team plans to meet expected outcomes.
- To build advanced skills and prepare for more senior roles, consider completing a postgraduate qualification such as a Graduate Certificate in Customer Success Management.
Compare your salary
Find out how your salary compares with the average salary for Customer Service ManagersEnter your annual salary
$
Latest Customer Service Manager jobs on SEEK
Be one of the first to discover these recently listed jobs, or browse all Customer Service Manager jobs on SEEK right now.
Location
AustraliaTop skills and experience requested in recent job ads
Hi there, have any of these? Add your skills directly to your SEEK Profile.
Customer ServiceCost ControllingTeam LeadershipComplaint HandlingGoal SettingAdaptabilityContact Centre ServicesMultitaskingNeat Personal PresentationCommercial AcumenSkills listed in your SEEK Profile
Based on your skills, here are some roles to explore
Did you find this helpful?
Source: SEEK job ads and SEEK Profile data
Upskill with an online short course
Get instant access to online training for these in-demand Customer Service Manager skills
Is Customer Service Manager the right role for me?
Working hours for Customer Service Managers
Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
Job market trends for Customer Service Managers
Location
AustraliaSource: SEEK job ads and SEEK role reviews
Latest Customer Service Manager reviews
Latest reviews from 38 Customer Service Managers surveyed on SEEK.
All
Positive
Negative
May 2021
Customer service is not what it used to be. Company expectations are at times unachievable when Labor costs are down and the expectations are unreasonable. Bullying is an obvious behaviour recieved from management
Reviewer's Qualification
Certificate IV in Frontline Management
Experience
10+ years
Organisation size
Medium (20-199 employees)
Specialisation
Customer Service
The good things
Meeting the needs of customers and staff
The challenges
Management / business needs are at times not S. M. A. R. T
Read more
May 2021
Customer service manager is sometimes challenging but I love the job and wouldn’t do anything thing else
Reviewer's Qualification
Certificate IV in Frontline Management
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
Cabin crew
The good things
Making the customer feel welcome comfortable and that you will personally create , know or own the moment .
The challenges
Managing crew dynamics on a daily basis with different crew on different days and time constraints
Read more
Want to share insights on your current role?
Leave a role review for your chance to win a $100 GiftPay card – it only takes a few minutes.
Source: SEEK role reviews
Explore similar careers
Source: SEEK job ads and SEEK Profile data