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Customer Service Manager

Manage the performance and activities of a customer service team.
Job opportunities
Jobs on SEEK right now
Job growth
Projected job growth in 5 years
Salary
-
Typical salary
Job satisfaction
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What's it like to be a Customer Service Manager?

A Customer Service Manager is responsible for the smooth running of customer service operations of a business, including contact centres or front desks. Customer Service Managers coordinate the activities and performance of the team they manage, and provide a point of escalation for more difficult customer enquiries.

Customer Service Manager
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What can I earn as a Customer Service Manager?

Find out the average salary for a Customer Service Manager across Australia

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Latest Customer Service Manager jobs on SEEK

Be one of the first to discover these recently listed jobs, or browse all Customer Service Manager jobs on SEEK right now.
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How to become a Customer Service Manager


SEEK Learning
Formal qualifications are not essential to work as a Customer Service Manager, though they may assist you in building your skills.

  1. Consider completing a Certificate IV in Customer Engagement (BSB40315). This course will develop your skills to respond to complex customer requests or complaints.
  2. Alternatively, the Certificate IV in Leadership and Management (BSB42015) will prepare you for leadership positions in the workplace.
  3. The Diploma of Leadership and Management (BSB51918) will teach you how to manage projects and develop team plans to meet expected outcomes.

Explore related qualifications

SEEK users who have worked as a Customer Service Manager have studied these qualifications.

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Certificate IV in Leadership and Management

This qualification develops your leadership skills and prepares you to guide and support others in the workplace.
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Certificate IV in Leadership and Management provider logo
Certificate IV in Leadership and Management provider logo
Certificate IV in Leadership and Management provider logo

Diploma of Leadership and Management

This qualification provides you with the skills needed to support individuals and teams to meet organisational goals.
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Diploma of Leadership and Management provider logo
Diploma of Leadership and Management provider logo
Diploma of Leadership and Management provider logo

Bachelor of Arts

This qualification gives you broad skills and knowledge in your chosen area of specialisation to get you started in your career.
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Skills and experience employers are looking for

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Source: SEEK job ads and SEEK Profile data

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Is Customer Service Manager the right role for me?


How do Customer Service Managers rate their role?
Average ratings calculated from 31 Customer Service Managers surveyed on SEEK
Work-life balance
3.8
Job satisfaction
3.9
Career progression opportunities
3.6
Job security
3.6
Pay / Salary
3.4
Variety of work
3.8

Job market trends for Customer Service Managers
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NSW
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Job opportunities

Customer Service Manager jobs on SEEK
1,698
Jobs on SEEK right now
Source: SEEK
info
Source: SEEK job ads and SEEK Role Reviews

Latest Customer Service Manager reviews

Latest reviews from 30 Customer Service Managers surveyed on SEEK
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Positive
Negative
May 2021
Customer service is not what it used to be. Company expectations are at times unachievable when Labor costs are down and the expectations are unreasonable. Bullying is an obvious behaviour recieved from management
Reviewer's Qualification
Certificate IV in Frontline Management
Experience
10+ years
Organisation size
Medium (20-199 employees)
Specialisation
Customer Service
The good things
Meeting the needs of customers and staff
The challenges
Management / business needs are at times not S. M. A. R. T
Read more
May 2021
Customer service manager is sometimes challenging but I love the job and wouldn’t do anything thing else
Reviewer's Qualification
Certificate IV in Frontline Management
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
Cabin crew
The good things
Making the customer feel welcome comfortable and that you will personally create , know or own the moment .
The challenges
Managing crew dynamics on a daily basis with different crew on different days and time constraints
Read more
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Source: SEEK Role Reviews