Career Advice
E.g. nurse, resume, interview, sales...
🔍
🔍

Customer Support Officer

Play a key public-facing role in business operations by providing support to customers.

What's it like to be a Customer Support Officer?

A customer service officer is a public-facing role that involves communicating with customers and clients via telephone, face-to-face, or email regarding a particular service or product.

Customer Support Officer
Read less

Customer service officers may work in a variety of fields including telecommunications, health, banking, government and retail.

Strong communication skills and an ability to build strong rapport with customers are highly valuable attributes.

Salary lookup

What can I earn as a Customer Support Officer?

Find out the average salary for a Customer Support Officer across Australia

icon
See more detailed salary information
Salary teaser

Latest Customer Support Officer jobs on SEEK

Be one of the first to discover these recently listed jobs, or browse all Customer Support Officer jobs on SEEK right now.
All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT
Next

How to become a Customer Support Officer


SEEK Learning
There are no specific educational requirements to become a Customer Support Officer, however many organisations and businesses look for individuals who have previous experience in customer service or a relevant TAFE qualification. A minimum qualification is usually the completion of Year 10.

  1. Complete a relevant TAFE qualification. This may be a Certificate III in Customer Engagement (BSB30215) or Certificate III in Business (BSB30115). Alternatively, research the field you are interested in (such as transport) and apply to undertake a traineeship or internship in customer service.
  2. There are several career pathways for those working in customer service, such as becoming a customer service manager or team leader.

Explore related qualifications

SEEK users who have worked as a Customer Support Officer have studied these qualifications.

All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT

Certificate III in Business

With this certificate you will gain the skills needed for entry level roles across a range of industry sectors.

Compare institutions
Certificate III in Business provider logo
Certificate III in Business provider logo
Certificate III in Business provider logo
Certificate III in Business provider logo

Bachelor of Science

Develop broad skills in science to prepare for opportunities in a range of industries with this qualification.

Compare institutions
Bachelor of Science provider logo
Bachelor of Science provider logo
Bachelor of Science provider logo
Bachelor of Science provider logo
Powered bySEEK Learning

Skills and experience employers are looking for

Hi there, have any of these? Add your skills directly to your SEEK Profile.


Skills listed in your SEEK Profile


Based on your skills, here are some roles to explore

Roles where your skills are commonly valued by employers.
Sign in and add skills to your SEEK Profile, to see roles that match your skill-set
Did you find this helpful?
🙂
😐
😦
info
Source: SEEK job ads and SEEK Profile data

Upskill with an online short course

Get instant access to online training for these in-demand Customer Support Officer skills

Is Customer Support Officer the right role for me?


Job market trends for Customer Support Officers
All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT

Job opportunities

Customer Support Officer jobs on SEEK
2,230
Jobs on SEEK right now
Source: SEEK
info
Source: SEEK job ads and SEEK Role Reviews

Latest Customer Support Officer reviews

Latest reviews from 28 Customer Support Officers surveyed on SEEK
All
Positive
Negative
Oct 2018
Mental health is a favourable position for the right person.
Reviewer's Qualification
Higher School Certificate
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Mental health support worker
The good things
I get a multitude of opportunities to work with amazing and unique people on an every day basis. Within my role I am fortunate to work in diverse environments and am privileged to partake in ongoing t...
The challenges
There are challenges in every career. In Mental health support one needs to be flexible, approachable and open to new ideas that don't always fit in with my moral compass. Taking on board and remember...
Read more
May 2021
Customer service is rewarding but also can be stressful but the satisfaction of helping people is rewarding
Reviewer's Qualification
Completed High School (Year 12)
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
Law
The good things
Multitasking, training and job satisfaction Diversity and learning multitude of skills applicable to the workforce and life
The challenges
To think quick problem solving and ability to stay calm and focused in a fast pace environment Also problem management
Read more
info
Source: SEEK Role Reviews