What's it like to be a Customer Support Officer?
A customer service officer is a public-facing role that involves communicating with customers and clients via telephone, face-to-face, or email regarding a particular service or product.
Tasks and duties
- Manage appointments, enquiries or complaints from customers or clients.
- Accurately and efficiently address any issues or disputes with customers.
- Complete administrative duties such as data entry, order processing and follow up calls.
Customer service officers may work in a variety of fields including telecommunications, health, banking, government and retail.
Strong communication skills and an ability to build strong rapport with customers are highly valuable attributes.
Latest Customer Support Officer jobs on SEEK
How to become a Customer Support Officer
- Complete a relevant TAFE qualification. This may be a Certificate III in Customer Engagement (BSB30215) or Certificate III in Business (BSB30115). Alternatively, research the field you are interested in (such as transport) and apply to undertake a traineeship or internship in customer service.
- There are several career pathways for those working in customer service, such as becoming a customer service manager or team leader.
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