What's it like to be a Duty Manager?
Duty Managers are responsible for overseeing the general daily operations of a business, including administration, facilities, security and customer service. Duty Managers work in a variety of settings such as hospitality and tourism, retail and health and wellbeing. Occasionally Duty Managers are required to live onsite at the venue they are managing.
Tasks and duties
- Supervising the efficiency of all processes of a business or organisation, by proactively monitoring general operations.
- Taking initiative in ensuring that customers are satisfied and employee interactions with customers are positive. Resolving conflicts and troubleshoot issues as they arise.
- Meeting regularly with upper management to stay up-to-date with organisational changes, issues and improvements and communicating these to other staff members.
Excellent communication, strong time management, versatility and conflict resolution are crucial skills for duty managers to have. It’s important for duty managers to be flexible as they may be required to work varied shifts, including early mornings, late evenings, weekends and public holidays.
What can I earn as a Duty Manager?
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How to become a Duty Manager
- Gain work experience in a similar field to the one in which you wish to work (e.g. in a hotel or shopping mall). Consider undertaking a qualification in operations or hospitality, such as a Diploma of Hospitality Management (SIT50416).
- If you are looking to further your career, there are opportunities for Duty Managers to work their way up to being an Operations Manager.
- You may also wish to consolidate your experience with further qualifications, such as a Bachelor of Hospitality Management.