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Duty Manager

Oversee the general daily operations of a business.

What's it like to be a Duty Manager?

Duty Managers are responsible for overseeing the general daily operations of a business, including administration, facilities, security and customer service. Duty Managers work in a variety of settings such as hospitality and tourism, retail and health and wellbeing. Occasionally Duty Managers are required to live onsite at the venue they are managing.

Duty Manager

Tasks and duties

  • Supervising the efficiency of all processes of a business or organisation, by proactively monitoring general operations.
  • Taking initiative in ensuring that customers are satisfied and employee interactions with customers are positive. Resolving conflicts and troubleshoot issues as they arise.
  • Meeting regularly with upper management to stay up-to-date with organisational changes, issues and improvements and communicating these to other staff members.
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Excellent communication, strong time management, versatility and conflict resolution are crucial skills for duty managers to have. It’s important for duty managers to be flexible as they may be required to work varied shifts, including early mornings, late evenings, weekends and public holidays.

What can I earn as a Duty Manager?

All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT
The most common annual salary in AUS for a Duty Manager is between $55k and $65k
Close salary comparison
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Source: SEEK job ads

How to become a Duty Manager


SEEK Learning
Formal qualifications to work as a Duty Manager in Australia are not usually required, as previous experience is highly sought after. However, you may be required to hold a current Responsible Service of Alcohol (RSA) or Responsible Conduct of Gambling (RCG) certificate.

  1. Gain work experience in a similar field to the one in which you wish to work (e.g. in a hotel or shopping mall). Consider undertaking a qualification in operations or hospitality, such as a Diploma of Hospitality Management (SIT50416).
  2. If you are looking to further your career, there are opportunities for Duty Managers to work their way up to being an Operations Manager.
  3. You may also wish to consolidate your experience with further qualifications, such as a Bachelor of Hospitality Management.

Explore related qualifications

SEEK users who have worked as a Duty Manager have studied these qualifications.

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NSW
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WA
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TAS
SA
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Diploma of Hospitality Management

This diploma provides you with the skills and knowledge needed to work in management positions within the hospitality industry.
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Diploma of Hospitality Management provider logo
Diploma of Hospitality Management provider logo
Diploma of Hospitality Management provider logo

Bachelor of Hospitality Management

This qualification provides you with skills in key areas of management specific to the hospitality industry.
Compare institutions
Bachelor of Hospitality Management provider logo
Bachelor of Hospitality Management provider logo
Bachelor of Hospitality Management provider logo
Bachelor of Hospitality Management provider logo
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Source: SEEK job ads and SEEK Profile data

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How do Duty Managers rate their role?

Latest reviews from 31 Duty Managers surveyed on SEEK

Work-life balance
3.6
Job satisfaction
4.0
Career progression opportunities
3.7
Job security
3.8
Pay / Salary
3.5
Variety of work
4.1

Latest reviews

All
Positive
Negative
Dec 2018
Retail management is busy but I love engaging with the community & leading a team.
Reviewer's Qualification
Certificate II in Horticulture
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Retail
The good things
Learning to be well structured, organised & efficient ..Motivating a team through leadership, demonstration & direction.
The challenges
Amount of team members available for shifts to cover all tasks required ..Staying focused on all tasks required during busy & hectic periods of the day.
Read more
Nov 2018
Running a hotel can be challenging but I wake up excited to go to work everyday!
Reviewer's Qualification
Completed Year 10
Experience
5 – 9 years
Organisation size
Medium (20-199 employees)
Specialisation
Hotel management
The good things
Being a duty manager is rewarding, you make a lot of close friends behind the bar but also with locals and the many happy faces to walk through your venue. I’ve made life long friends and had some gre...
The challenges
The most challenging part of my position was asking intoxicated people to leave the venue, as a female, you will cop every name under the sun, be told repreatly that a woman shouldn’t be allowed to ru...
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Source: SEEK Role Reviews

Working hours for Duty Managers

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
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Source: SEEK Role Reviews from 31 Duty Managers

What are the job opportunities for Duty Managers?

Find out how the job market is trending

All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT

Job opportunities

Duty Manager jobs on SEEK
696
Jobs on SEEK right now
Source: SEEK

Projected job growthAlert

National increase over next 5 years *
3.1%
2019
2024
Source: LMIP. Hotel and Motel Managers

Latest Duty Manager jobs on SEEK

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info
Source: SEEK job ads