Hotel Manager
Take responsibility for the day-to-day operations of a hotel and hotel staff.
What's it like to be a Hotel Manager?
A Hotel Manager is responsible for supervising and controlling the operations of hotels and motels.
Tasks and duties
- Hotel Managers will typically have several years relevant experience in addition to a qualification in hospitality. A combination of a formal qualification together with on-the-job training is usually required to become a Hotel Manager.
- Set, manage and maintain budgets and financial plans in order to achieve sales and profit targets.
- Employ, train and liaise with staff in order to address and deal with customer complaints, and to ensure events and conventions run smoothly.
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Hotel Managers are responsible for the day-to-day operations of a hotel and its staff. This means they are often in charge of the financial management of hotel services.
Hotel Managers must have excellent customer service and problem solving skills. It is common for hotel managers to work in the evenings, on weekends and on public holidays.
What can I earn as a Hotel Manager?
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NSW
VIC
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The most common salary in AUS for a Hotel Manager is between $65k and $75k
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Source: SEEK job ads
How to become a Hotel Manager
Hotel Managers will typically have several years relevant experience in addition to a qualification in hospitality. A combination of a formal qualification together with on-the-job training is usually required to become a Hotel Manager.
- Ensure you have experience in addition to a qualification in hospitality management. This may be a Diploma of Hospitality Management (SIT50416) or an Advanced Diploma of Hospitality Management (SIT60316).
- Work your way up to become a Hotel Manager. Employers generally view a degree-level qualification in management, such as a Bachelor of Business (Hotel Management) or a Bachelor of Hospitality Management very favourably.
- Hotel Managers with experience can move up to become an operations director or guest services director.
Explore hospitality management qualifications
Find a course in hospitality management that suits your needs. Full time and part time options available.
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Diploma of Hospitality Management
This diploma provides you with the skills and knowledge needed to work in management positions within the hospitality industry.
Advanced Diploma of Hospitality Management
This qualification prepares you to work in senior management positions across any hospitality sector.
Bachelor of Hospitality Management
This qualification provides you with skills in key areas of management specific to the hospitality industry.
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Skills and experience employers are looking for
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Self MotivationCommunication SkillsCustomer ServiceHospitalitySalesThoroughnessInterpersonal SensitivityHotel OperationsManagement SystemsMarketingSource: SEEK job ads and SEEK Profile data
How do Hotel Managers rate their role?
Latest reviews from 18 Hotel Managers surveyed on SEEK
Work-life balance
3.3
Job satisfaction
4.2
Career progression opportunities
4.1
Job security
4.4
Pay / Salary
4.2
Variety of work
4.2
Latest reviews
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Positive
Negative
Hospitality is hard work but is makes me happy when my guest has a memorable experiences
Reviewer's Qualification
Master of International Hotel Management
Experience
1 – 4 years
Organisation size
Medium (20-199 employees)
Specialisation
Property Leadership
The good things
The role of Hotel Manager exposes us to understand the business of hospitality, service excellence and above all making others feel special by providing memorable experiences and guest for life!
The challenges
Time management and meeting deadline is very critical as well people management is an art it’s self so one has mastered it though active listening
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Being a Hotel Manager is a big responsibility but gives an opportunity to serve people
Reviewer's Qualification
Bachelor of Commerce
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
Operations and Financial Accounting
The good things
Bringing smiles to guests Involves decision making
Flexible hours
Good remuneration and benefits
Sharing your experience with the young team
The challenges
Dealing with guest complaints
Have to be available mostly in case of emergencies
Responsible for all aspects including bottom line.
Read more
Managing a Hotel. Tough, unexpected and diverse. Dive in, the waters great
Reviewer's Qualification
Certificate IV in Property (Real Estate Agency Practice)
Experience
5 – 9 years
Organisation size
Medium (20-199 employees)
Specialisation
Managing Holiday Accomodatiom
The good things
Hotel Management is a divers and challenging role. You require excellent people skills to deal with not only staff but also your guests. Some of whom can be quite difficult. But the rewards in deliver...
The challenges
People Skills. I cannot emphasis this enough. Staff are the hardest part of any managerial role and they are also your greatest asset. So, listening and honesty are imperative, but also you need to be...
Read more
Hotel Managing is a tough gig but can be very rewarding & financially great
Reviewer's Qualification
Diploma of Hospitality Management
Experience
1 – 4 years
Organisation size
Medium (20-199 employees)
Specialisation
All operations of Hotel Management
The good things
Learn life skills
Meet new people
Can take your skills all over the world!
The challenges
Shift work
Wknd work
Staff control
Your ph is on call 24hrs
Read more
Hotel management is very demanding but I love the challenges
Reviewer's Qualification
Diploma of Hospitality Management
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Hotel / Tavern
The good things
Challenging position and constantly learning
The challenges
Red tape, rules and laws. Finding and keeping good staff. Long hours with little appreciation. Wouldn’t recommend working for a large corporate run hotel, very little autonomy
Read more
Hotel manager helps you interact with your community
Reviewer's Qualification
Completed High School (Year 12)
Experience
5 – 9 years
Organisation size
Small (1-19 employees)
Specialisation
Hotel licencee
The good things
If you’re sociable person than this career path is for you. You will meet a lot of different people day in and out.
Rewarding part is you are also able to give back to the community wherever you are b...
The challenges
Having to be responsible for the safety of your staff and customers.
Example: dealing with the drunk and disorderly or robberies.
Read more
Hospitality - if it’s you it’s a vocation
Reviewer's Qualification
Bachelor of Computer Science
Experience
10+ years
Organisation size
Medium (20-199 employees)
Specialisation
Stocktakes / Stock Control
The good things
The job involves a lot lot diverse rolls. Dealing with customers, staff, rostering but also ordering & controlling stock, planing for event and promoting the venue. If you are happy with shift work th...
The challenges
The job involves working some evening, weekends & holidays by its nature. You need to be available outside of your rostered hours to deal with any problems that may arise. Nowadays there are a lot of ...
Read more
A lifestyle not a career..
Reviewer's Qualification
Completed High School (Year 12)
Experience
5 – 9 years
Organisation size
Large (200+ employees)
Specialisation
Hotel Managment
The good things
Developing both my department and team. Watching them succeed in the tasks that I prescribe. Finishing projects that I manage. Happy customers
The challenges
Customer expectations, innovation in an ever changing a rapidly developing market.
Read more
Visiting the world in a 8 hours shift!!
Reviewer's Qualification
Graduate Diploma of International Relations
Experience
10+ years
Organisation size
Medium (20-199 employees)
Specialisation
customer
The good things
You get to meet, in a daily basis, people and cultures from all over the world. You get to make friends every day, and your daily task are never the same and never bored.
The challenges
Satisfying every one ( customers and employers) in every day and in different ways.
Read more
Good, sometimes hard but very rewarding
Reviewer's Qualification
Associate Degree in Business
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
Stock manager
The good things
Everyday is different. The satisfaction you get from customers that enjoyed your venue, teaching new employees the ropes
The challenges
Difficult customers, expense constraints,
Read more
Source: SEEK Role Reviews
Working hours for Hotel Managers
Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
Source: SEEK Role Reviews from 18 Hotel Managers
What are the job opportunities for Hotel Managers?
Find out how the job market is trending
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NSW
VIC
WA
QLD
TAS
SA
NT
ACT
Projected job growth
National increase over next 5 years
2019
2024
Source: LMIP. Hotel and Motel Managers
Latest Hotel Manager jobs on SEEK
Source: SEEK job ads
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Source: SEEK job ads and SEEK Profile data