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IT Support Officer

Get started in IT by providing technical assistance within organisations.

What's it like to be an IT Support Officer?

IT Support Officers monitor, maintain and provide technical assistance for organisations’ IT systems. They also support system users through remote desktop software, email and telephone conversations.

IT Support Officer

Tasks and duties

  • Technical user support.
  • Assessing issues and prioritising accordingly.
  • Network administration.
  • Hardware and software installation.
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IT Support Officers may work within a team or in a managerial capacity.

IT Support Officers may be required to take ownership of issues from identification through to resolution, have a customer-centred approach and a keen interest in information technology and computer science.

What can I earn as an IT Support Officer?

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NSW
VIC
WA
QLD
TAS
SA
NT
ACT
The most common annual salary in AUS for an IT Support Officer is between $55k and $65k
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Source: SEEK job ads

How to become an IT Support Officer


SEEK Learning
To work as an IT Support Officer in Australia, you will generally be expected to have a VET or undergraduate qualification in IT or relevant experience and industry certifications.

  1. Complete a qualification in information technology, or information technology support, such a Diploma of Information Technology (ICT50115) or a Bachelor of Information Technology. You’ll usually need a senior secondary school certificate or equivalent to gain entry.
  2. Consider obtaining practical, hands-on experience with a support technician certification, such as CompTIA A+.

Explore related qualifications

SEEK users who have worked as an IT Support Officer have studied these qualifications.

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NSW
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WA
QLD
TAS
SA
NT
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Bachelor of Information Technology

This degree gives you a grounding in a range of information technology areas and may allow you to specialise in an area of interest.

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Bachelor of Information Technology provider logo
Bachelor of Information Technology provider logo
Bachelor of Information Technology provider logo

Diploma of Information Technology

This VET diploma gives you the general ICT knowledge required in order to provide ICT support in small-to-medium enterprises.

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Diploma of Information Technology provider logo
Diploma of Information Technology provider logo
Diploma of Information Technology provider logo
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Skills and experience employers are looking for

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Source: SEEK job ads and SEEK Profile data

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How do IT Support Officers rate their role?

Latest reviews from 41 IT Support Officers surveyed on SEEK

Work-life balance
4.2
Job satisfaction
4.0
Career progression opportunities
3.8
Job security
3.9
Pay / Salary
3.7
Variety of work
3.7

Latest reviews

All
Positive
Negative
Oct 2018
IT Support is a great career starter, but every rainbow comes with a storm
Reviewer's Qualification
Certificate IV in Digital Media Technologies
Experience
1 – 4 years
Organisation size
Small (1-19 employees)
Specialisation
Software Support
The good things
Being an IT Support Officer can be quite fulfilling. Similar to any customer service role, you will grow attached to the good people you support and have fun stories to tell about the ones that aren't...
The challenges
Challenges in your everyday work life as an IT Support Officer will vary depending on what company you are with. Some will have required after hours/oncall work that can be quite daunting if you are a...
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Oct 2018
ITS Support Officer is good easy job once you know the environment of the business and at times could be very challenging due to time management
Reviewer's Qualification
Diploma of Information Technology
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
System Administration
The good things
You get to meet people across the business. Lots of various issues to deal with and escalate to relevant teams, which leads to gaining management and troubleshooting skills. Great way on gaining inter...
The challenges
A challenge would be managing multiple urgencies at once where you require to involve others withing the team to work to resolve those cases. Time management could be very challenging, but you need to...
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Source: SEEK Role Reviews

Working hours for IT Support Officers

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
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Source: SEEK Role Reviews from 41 IT Support Officers

What are the job opportunities for IT Support Officers?

Find out how the job market is trending

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NSW
VIC
WA
QLD
TAS
SA
NT
ACT

Job opportunities

IT Support Officer jobs on SEEK
521
Jobs on SEEK right now
Source: SEEK

Projected job growthAlert

National increase over next 5 years *
24.5%
2019
2024
Source: LMIP. ICT Network and Support Professionals

Latest IT Support Officer jobs on SEEK

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Source: SEEK job ads

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