What's it like to be an IT Support Officer?
IT Support Officers monitor, maintain and provide technical assistance for organisations’ IT systems. They also support system users through remote desktop software, email and telephone conversations.
Tasks and duties
- Technical user support.
- Assessing issues and prioritising accordingly.
- Network administration.
- Hardware and software installation.
IT Support Officers may work within a team or in a managerial capacity.
IT Support Officers may be required to take ownership of issues from identification through to resolution, have a customer-centred approach and a keen interest in information technology and computer science.
What can I earn as an IT Support Officer?
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How to become an IT Support Officer
- Complete a qualification in information technology, or information technology support, such a Diploma of Information Technology (ICT50115) or a Bachelor of Information Technology. You’ll usually need a senior secondary school certificate or equivalent to gain entry.
- Consider obtaining practical, hands-on experience with a support technician certification, such as CompTIA A+.
Explore related qualifications
SEEK users who have worked as an IT Support Officer have studied these qualifications.
This degree gives you a grounding in a range of information technology areas and may allow you to specialise in an area of interest.
This VET diploma gives you the general ICT knowledge required in order to provide ICT support in small-to-medium enterprises.