Career Advice
E.g. nurse, resume, interview, sales...
🔍
🔍

IT Technician

Provide technical support and IT expertise to computer users.

What's it like to be an IT Technician?

Information Technology (IT) Technicians are computer experts who provide IT support to users. They install and configure new software and hardware, respond to support requests and ensure the optimal performance of computers through ongoing maintenance.

IT Technician

Tasks and duties

  • Responding to incoming requests for support.
  • Determining software or hardware solutions to problems.
  • Ensuring correct and efficient use of software and hardware.
  • Communicating with customers in person, over the phone and via email.
  • Downloading, installing and configuring new software and performing software updates.
  • Installing, repairing and maintaining hardware and peripheral equipment such as monitors, routers and modems.
  • Providing ongoing coaching and tuition to users.
  • Maintaining records of actions taken.
Read less

Information Technology Technicians enjoy working with computers and interacting with members of the general public. They may lead a team of technicians, depending on the size of the organisation in which they work. They work in the IT department of organisations in a broad range of industries including professional and technical services, financial services, public administration and education.

What can I earn as an IT Technician?

All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT
The most common annual salary in AUS for an IT Technician is between $65k and $75k
Close salary comparison
info
Source: SEEK job ads

How to become an IT Technician


SEEK Learning
It is possible to work as an Information Technology Technician without formal qualifications; however, most employers prefer candidates with qualifications in information technology.

  1. Complete a qualification in Information Technology. This could be the Diploma of Information Technology (ICT50118) or a Bachelor of Information Technology.
  2. Join the Australian Computer Society (ACS) while studying.
  3. Upon graduation, attain your ACS certification and undergo ongoing CPD.

Explore related qualifications

SEEK users who have worked as an IT Technician have studied these qualifications.

All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT

Diploma of Information Technology

This VET diploma gives you the general ICT knowledge required in order to provide ICT support in small-to-medium enterprises.

Compare institutions
Diploma of Information Technology provider logo
Diploma of Information Technology provider logo
Diploma of Information Technology provider logo
Diploma of Information Technology provider logo

Certificate IV in Information Technology

This qualification provides you with skills and knowledge in a range of general ICT technologies preparing you to provide broad ICT support.
Compare institutions
Certificate IV in Information Technology provider logo
Certificate IV in Information Technology provider logo
Certificate IV in Information Technology provider logo
Certificate IV in Information Technology provider logo
Powered bySEEK Learning

Skills and experience employers are looking for

Hi there, have any of these? Add your skills directly to your SEEK Profile.

Skills listed in your SEEK Profile

Sign in or register to add skills to your SEEK Profile

Based on your skills, here are some roles to explore

Roles where your skills are commonly valued by employers.
Sign in and add skills to your SEEK Profile, to see roles that match your skill-set
info
Source: SEEK job ads and SEEK Profile data

Upskill with an online short course

Get instant access to online training for these in-demand IT Technician skills

Next

How do IT Technicians rate their role?

Latest reviews from 8 IT Technicians surveyed on SEEK

Work-life balance
4.4
Job satisfaction
4.8
Career progression opportunities
3.9
Job security
4.5
Pay / Salary
4.1
Variety of work
4.5

Latest reviews

All
Positive
Negative
Aug 2019
IT Technician: A broad scope of opportunities and challenges.
Reviewer's Qualification
Bachelor of Education
Experience
10+ years
Organisation size
Small (1-19 employees)
Specialisation
Small Business
The good things
It is a much varied and challenging position that holds opportunities for growth in many areas. An IT Technicians job can be quite varied; fixing phones and home PC’s to installing and maintaining ser...
The challenges
Sometimes work/life balance can be tricky to manage. It can hold many highs of jobs well done, but also many lows when baring the brunt of when things don’t go well.
Read more
Aug 2019
IT is something of a calling and can be good for the right people.
Reviewer's Qualification
Certificate III in Information Technology
Experience
10+ years
Organisation size
Small (1-19 employees)
Specialisation
General on-site multi business
The good things
Being mobile I get to work autonomously mostly with some oversight and support. I don't often work in one place for more than a couple of hours so the day is fairly broken up and I get a variety of ch...
The challenges
Yiu have to be resilient and understabd you will get blamed for things outside your control including things that you warned would happen if the client didn't take your advice. Also people don't under...
Read more
info
Source: SEEK Role Reviews

Working hours for IT Technicians

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
info
Source: SEEK Role Reviews from 8 IT Technicians

What are the job opportunities for IT Technicians?

Find out how the job market is trending

All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT

Job opportunities

IT Technician jobs on SEEK
310
Jobs on SEEK right now
Source: SEEK

Projected job growthAlert

National increase over next 5 years *
24.5%
2019
2024
Source: LMIP. ICT Network and Support Professionals

Latest IT Technician jobs on SEEK

Next
info
Source: SEEK job ads