What's it like to be an IT Technician?
Information Technology (IT) Technicians are computer experts who provide IT support to users. They install and configure new software and hardware, respond to support requests and ensure the optimal performance of computers through ongoing maintenance.
Tasks and duties
- Responding to incoming requests for support.
- Determining software or hardware solutions to problems.
- Ensuring correct and efficient use of software and hardware.
- Communicating with customers in person, over the phone and via email.
- Downloading, installing and configuring new software and performing software updates.
- Installing, repairing and maintaining hardware and peripheral equipment such as monitors, routers and modems.
- Providing ongoing coaching and tuition to users.
- Maintaining records of actions taken.
Information Technology Technicians enjoy working with computers and interacting with members of the general public. They may lead a team of technicians, depending on the size of the organisation in which they work. They work in the IT department of organisations in a broad range of industries including professional and technical services, financial services, public administration and education.
What can I earn as an IT Technician?
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How to become an IT Technician
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This VET diploma gives you the general ICT knowledge required in order to provide ICT support in small-to-medium enterprises.