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Service Assistant

Help customers with enquiries in a range of industries.

What's it like to be a Service Assistant?

A Service Assistant is responsible for helping customers and clients with enquiries, providing information and assisting with customer complaints and problems. They may work in retail, food service, accommodation or healthcare.

Service Assistant

Tasks and duties

  • Fulfilling a range of customer service tasks, such as helping them find what they want or need, resolving enquiries and taking orders.
  • Providing advice, recommending items and products, and processing sales and refunds for customers and clients.
  • Meeting set productivity and sales goals, and working to improve and increase customer satisfaction.
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Service Assistants may work in a variety of settings, including retail, food service, accommodation or healthcare.

Depending on the setting, Service Assistants may work shifts (evenings, weekends and public holidays).

What can I earn as a Service Assistant?

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Latest Service Assistant jobs on SEEK

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Source: Full time annual package based on job ad data.

How to become a Service Assistant


SEEK Learning
Formal qualifications are not required to work as a Service Assistant, as on-the-job training is usually provided.

  1. Obtain a Service Assistant role in an industry in which you are keen to work. Many organisations will provide on-the-job training and/or a detailed induction program.
  2. Depending on your setting, you may wish to pursue qualifications such as a Certificate II in Retail Services (SIR20216).
  3. There are many opportunities for Service Assistants; you can specialise to become a Customer Support Officer, Food Service Assistant or Patient Service Assistant.

Explore related qualifications

SEEK users who have worked as a Service Assistant have studied these qualifications.

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Certificate II in Retail Services

This certificate prepares you for a career in the retail industry. It will give you the skills needed to work under supervision of others.
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Certificate II in Retail Services provider logo
Certificate II in Retail Services provider logo

Bachelor of Science

Develop broad skills in science to prepare for opportunities in a range of industries with this qualification.

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Bachelor of Science provider logo
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Bachelor of Arts

This qualification gives you broad skills and knowledge in your chosen area of specialisation to get you started in your career.
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Bachelor of Arts provider logo
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Source: SEEK job ads and SEEK Profile data

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Is Service Assistant the right role for me?


How do Service Assistants rate their role?
Average ratings calculated from 12 Service Assistants surveyed on SEEK
Work-life balance
3.8
Job satisfaction
2.8
Career progression opportunities
2.7
Job security
3.3
Pay / Salary
3.2
Variety of work
2.8

Job market trends for Service Assistants
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Job opportunities

Service Assistant jobs on SEEK
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Jobs on SEEK right now
Source: SEEK
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Source: SEEK job ads and SEEK Role Reviews

Latest Service Assistant reviews

Latest reviews from 7 Service Assistants surveyed on SEEK
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Positive
Negative
May 2021
Service Assistant is a great job, except when it’s too busy.
Reviewer's Qualification
Diploma of Library and Information Services
Experience
10+ years
Organisation size
Small (1-19 employees)
Specialisation
Library
The good things
Friendly team members, Good pay and Super
The challenges
Too much work to do during busy times.
Read more
Dec 2019
After a few years of customer service you may find no matter how well you do your job it's a thankless job. Standing at a checkout for hours can cause pain and injuries. Repetious shoulder movement can also cause painful troubles. You may make ONE small mistake a year, that will be pointed out to you even if you have been called in on your day off. You are there to Serve and not to think.
Reviewer's Qualification
Trade Certificate
Experience
5 – 9 years
Organisation size
Medium (20-199 employees)
Specialisation
Supermarket
The good things
If you are a people person then this could be your job. You need to be alert and accurate with payment. Be aware of what your job description covers. Example Security is not your job.
The challenges
You will always experience difficult and diverse customers. You need to be mature to handle this. Professional and Polite are essential at all times.
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Source: SEEK Role Reviews