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Service Manager

Provide customers with a great experience and manage a team of staff.

What's it like to be a Service Manager?

A Service Manager is employed by an organisation to manage their customer relations and after–sales experience. They manage teams of people and are responsible for setting and maintaining customer satisfaction standards, as well as providing a productive and motivated working environment.

Service Manager

Tasks and duties

  • Developing and reviewing customer service standards, procedures and policies.
  • Managing service staff to ensure desired customer satisfaction levels are met.
  • Working in call centres (where applicable).
  • Providing direction, feedback and performance reviews to staff.
  • Responding to customer enquiries over the phone, via email, and in person.
  • Liaising with other managers and staff members to determine correct response to issues.
  • Keeping records of customer interactions with details of actions taken.
  • Generating sales leads and building and sustaining positive business relationships.
  • Distributing promotional materials.
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Service Managers are strong communicators and adept problem solvers. They attend to customer enquiries over the phone, in person or via email; they may also generate sales leads for the organisation. They work for organisations in a broad range of industries.

What can I earn as a Service Manager?

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NSW
VIC
WA
QLD
TAS
SA
NT
ACT
The most common annual salary in AUS for a Service Manager is between $100k and $120k

Close salary comparison
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Source: SEEK job ads. Salaries include superannuation.

How to become a Service Manager


SEEK Learning
There are no formal prerequisites to become a Service Manager, although a relevant qualification may be an advantage.

  1. Consider completing a qualification such as the Certificate III in Customer Engagement (BSB30215).
  2. Attain an entry level role in an industry of your choosing to build your relevant experience.
  3. Build your proficiency in using office computer software such as word processors and spreadsheets.

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Skills and experience employers are looking for

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Source: SEEK job ads and SEEK Profile data

Upskill with an online short course

Get instant access to online training for these in-demand Service Manager skills

How do Service Managers rate their role?

Latest reviews from 32 Service Managers surveyed on SEEK

Work-life balance
3.9
Job satisfaction
4.2
Career progression opportunities
3.9
Job security
4.1
Pay / Salary
3.8
Variety of work
4.3

Latest reviews

All
Positive
Negative
Nov 2018
Being a service manager is challenging but I wouldn’t change it for the world! Love what I do!
Reviewer's Qualification
Bachelor of Business
Experience
10+ years
Organisation size
Medium (20-199 employees)
Specialisation
Electronic security
The good things
Being a service manager within electronic security can be quite challenging, however every day is a different day, definitely keeps you on your toes with the variety of tasks and issues faced. Having ...
The challenges
Escalations difficult customers, technicians with little experience however sell themselves and unable to perform.
Read more
Nov 2018
Customer service isn’t giving people what they want, it’s providing them with the solution they need.
Reviewer's Qualification
Higher School Certificate
Experience
5 – 9 years
Organisation size
Medium (20-199 employees)
Specialisation
Customer Service
The good things
It’s a challenging role, and no two days are the same. The team members I lead have strong personalities (which can create some interesting interactions) and thankfully thick skin when it comes to the...
The challenges
You need to be adaptable. Every day is different, every customer is different, Everett situation is different, and every team member is different. Blanket rules and regulations don’t account for that...
Read more
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Source: SEEK Role Reviews

Working hours for Service Managers

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
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Source: SEEK Role Reviews from 32 Service Managers

What are the job opportunities for Service Managers?

Find out how the job market is trending

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NSW
VIC
WA
QLD
TAS
SA
NT
ACT

Job opportunities

Service Manager jobs on SEEK
4,111
Jobs on SEEK right now
Source: SEEK

Projected job growthAlert

National increase over next 5 years *
14.3%
2019
2024
Source: LMIP. Advertising, Public Relations and Sales Managers

Latest Service Manager jobs on SEEK

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Source: SEEK job ads

Browse related careers by interest

See careers related to Service Manager by field of interest.

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Source: SEEK job ads and SEEK Profile data