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Account Manager

Manage the relationship between a business and its clients.

What's it like to be an Account Manager?

An Account Manager is responsible for the relationships an organisation has with particular clients. The key liaison between the organisation and the clients they look after, an Account Manager walks the line between business goals and client needs.

Tasks and duties

  • Delivering the best possible customer service with a view to growing and supporting long-term relationships.
  • Ensuring deliverables are received in an accurate and timely way, while preserving the customer relationship.
  • Helping customers understand changes within the company and the market, or a change in access to products and services.
  • Working with the business development and sales teams to hand customers over smoothly to each other, so that customer experience is optimal.
  • Giving presentations and reporting progress to both customers and internal teams.
  • Problem-solving for customers in a way that ensures the relationship remains positive.
  • Acting as the key liaison between customers and internal teams.

What can I earn as an Account Manager?

All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT
The most common salary for an Account Manager is between $65k and $75k
Source: SEEK job ads

How to become an Account Manager

SEEK Learning
You don’t need qualifications to get your foot in the door as an Account Manager, but they may help you get ahead.
  1. Consider completing a Certificate IV in Business Sales (BSB40615) at a TAFE or through a private training organisation.
  2. Alternatively, consider completing a Bachelor degree majoring in Commerce, Business or Marketing. These courses take 3 years to complete, and you’ll need to have completed year 12 or gain admission through an alternative pathway.
  3. Get your foot in the door in a sales role and learn on the job.

How do Account Managers rate their role?

Latest reviews from 63 Account Managers surveyed on SEEK

Work-life balance
4.0
Job satisfaction
3.9
Career progression opportunities
3.6
Job security
3.7
Pay / Salary
3.8
Variety of work
4.0

Latest reviews

All
Positive
Negative
Jan 2019
Experience
10+ years
Organisation size
Medium (20-199 employees)
Specialisation
Debt Collection
The good things
The best part is being able to help people set a plan in place which will get their debts paid out within a reasonable amount of time, with payments they know they can commit too. Being able to assure...
The challenges
The hardest part of the job is trying to talk with someone who thinks the world is against them, and that no-one understands or cares about the situation. Some people are their own worst enemy, and t...
Dec 2018
Reviewer's Qualification
Master of Engineering
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Sales
The good things
Autonomous role with freedom to take own decisions.
The challenges
Develoing a vslue proposition that matches your companies capabilities with the clients needs.
Nov 2018
Reviewer's Qualification
Masters in IT
Experience
5 – 9 years
Organisation size
Large (200+ employees)
Specialisation
Account Manager
The good things
I love negotiating, convincing, presenting value and education which is a major part of my role.
The challenges
You should be able to handle rejection, work in a team and be competitive at the same time. Great with time management and hungry / driven to keep going.
Nov 2018
Reviewer's Qualification
Master of Science
Experience
5 – 9 years
Organisation size
Small (1-19 employees)
Specialisation
Design
The good things
The role is so varied - I get to stretch my brains across HR, strategy, planning and accounting. I feel valued by my co-workers and get to feel like I really play a huge part across all aspects of the...
The challenges
While it's great to have a varied role it can get difficult if you're easily overwhelmed or unable to prioritise tasks. If you work in an agency you are often between a rock and a hard place, trying t...
Nov 2018
Reviewer's Qualification
Advanced selling
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
Wholesale sales
The good things
Meeting a diverse range of people and satisfying their everyday needs
The challenges
People around me not completing their job to a satisfactory level
Nov 2018
Reviewer's Qualification
Bachelor of Environmental Design (Interior Design) (Honours)
Experience
5 – 9 years
Organisation size
Small (1-19 employees)
Specialisation
Furniture
The good things
Mange my own Time. Work with National and International Clients. Variety of Work. Creative. National and International Travel. Totally Fashionable and Dynamic industry. Work All aspects of the role. D...
The challenges
Away from Family and Friends often. However, on most occasions, you control when that happens. Salary, can be Better! Depends in which field I guess. However, that is offset, for the Love of my role.
Nov 2018
Reviewer's Qualification
Bachelor of Education
Experience
5 – 9 years
Organisation size
Medium (20-199 employees)
Specialisation
Sales
The good things
Meeting a variety if people that's keeps the work interesting.
The challenges
Staying positive when you get a string of no's
Nov 2018
Reviewer's Qualification
Master of Business Administration
Experience
10+ years
Organisation size
Medium (20-199 employees)
The good things
It’s financially rewarding and you get to be updated with the latest technology in your chosen field.
The challenges
The challenges include reaching quota and dealing with difficult customers but all these are worth it for it is very fulfilling once you surpass those challenges.
Nov 2018
Reviewer's Qualification
Bachelor of Commerce
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
Medical
The good things
I am left to my own devices. I live and die by my figures.
The challenges
Creating long lasting and effective relationships with clients.
Nov 2018
Reviewer's Qualification
Higher School Certificate
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Logistics
The good things
Being out on the road traveling your territory gives you the balance to be able plan your days how you want to structure it. Very rewarding working with your customer base face to face creating a part...
The challenges
Being able to calm and reassure customers of changes. Problem solve quickly and come up with resolution. Being a good negotiator and building value when yearly price reviews happen.
Source: SEEK Role Reviews

Working hours for Account Managers

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
Source: SEEK Role Reviews from 63 Account Managers

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