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Case Manager

Case Manager

Assist clients with complex problems and help to improve their quality of life.

What's it like to be a Case Manager?

A Case Manager is responsible for helping their client to solve a complex series of problems or coordinate a series of moving parts to one big problem. Solving these problems will usually enhance the client’s quality of life.

Tasks and duties

  • Understanding the needs of their client, from both practical everyday and holistic views.
  • Writing up plans and agreements, and negotiating these with the client and stakeholders.
  • Establishing and making contact with the services the client requires, according to their agreed plan.
  • Linking clients with services and products they require (such as Centrelink, housing, medical or legal).
  • Ensuring agreements and plans are complied with.
  • Organising appointments and meetings and ensure invitees attend.
  • Setting schedules, timelines, tracking milestones and reporting on progress.
  • Conducting risk assessments and ensuring paperwork is accurate and complete.
  • Problem-solving, negotiating solutions and enabling progress.
Depending on the type of case management, they sometimes work in a consultative capacity and sometimes in an interventionist capacity. Case Managers may work in both capacities — those in the health and social services industry assigned to coordinate services for mentally ill clients or vulnerable children, for example.
Empathic, tenacious, excellent communicators and with impeccable project management abilities, Case Managers need to be organised and have effective influencing skills.
Between chasing up services and outstanding agreements, attending meetings and liaising with stakeholders, Case Managers have their hands full most of the time. However, the personal rewards of the job are high for those who can take on the challenge.

What can I earn as a Case Manager?

The most common salary  for a Case Manager is between $65k and $75k
Source: SEEK job ads and SEEK Profile data

How to become a Case Manager

SEEK Learning
Although not mandatory, a qualification in community services may be an advantage when seeking employment as a Case Manager.
  1. Complete a Certificate III in Community Services (CHC32015) or a Diploma of Community Services (CHC52015), available through TAFE or a private college. There are no minimum admission requirements.
  2. Complete a Bachelor of Applied Social Science (Community Services) or a Bachelor of Community Services at university. These courses will take 3 years to complete and will require you to have completed year 12 or gain special admission.

Explore case management qualifications

Get started on your career as a Case Manager with a vocational or higher education qualification.

Duration 2 days - 4 yrs
2 institutions offering this qualification
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Duration 16 wks - 2 yrs
23 institutions offering this qualification
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Duration 17 wks - 2 yrs
20 institutions offering this qualification
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Institution logoInstitution logoInstitution logoInstitution logo
Duration 3 yrs - 6 yrs
1 institutions offering this qualification
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Duration 1 yr - 7 yrs
22 institutions offering this qualification
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Source: SEEK job ads and SEEK Profile data

How do Case Managers rate their role?

Latest reviews from 74 Case Managers surveyed on SEEK

Latest reviews

5 out of 5Nov 2018
Reviewer's Qualification
Bachelor of Arts
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
CTP claims consultant
The good things
The good things I enjoy and get satisfaction is helping injured people to recover quickly and help them to return to their normal life. Feeling empathy and reimbursing their out of pocket expense in a...
The challenges
It becomes challenging when we have to decline treatment which is not easonable and necessary for motor accident injuries or when the injury in minor. It also becomes very challenging when injured pa...
5 out of 5Nov 2018
Reviewer's Qualification
Bachelor of Social Science
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Disability service
The good things
Being A case Manager 1. The good things: It is exceptionally a rewarding career. I love to go to work because all my clients are friendly and will appreciate the good job I do for them to achieve the...
The challenges
I have answered along with the good
1 out of 5Nov 2018
Reviewer's Qualification
Cert4
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
child protection
The good things
Nil work life balacne, gossip, poor senior managment, no support unles syou beg for it, Made to work while you are sick, the staff that are on a visa are treated like the companies slaves as they have...
The challenges
Managment, shift length, lack of genral support and psotive feedback.
5 out of 5Nov 2018
Reviewer's Qualification
Master of Business Administration
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
Medical Devices
The good things
It's an incredible role for job satisfaction if you are passionate about emergency services, healthcare and making a difference in people's lives. I've saved hundreds of lives in the last decade worki...
The challenges
The business of saving lives is a 24/7 commitment. You need to be prepared to work on shifts, weekends and public holidays. It's also a highly stressed environment, so you must be tough.
4 out of 5Nov 2018
Reviewer's Qualification
Bachelor arts ( welfare studies)
Experience
1 – 4 years
Organisation size
Small (1-19 employees)
Specialisation
young people
The good things
Good things Good things about working with young people is that they can identify the change that happens for them and the opportunities open to them when assisted. Limited access to information affec...
The challenges
The challenges with working with young people can be that they sometimes don't have phone credit to make return calls or sms back and it is frustrating trying to contact them . It is challenging at ti...
5 out of 5Nov 2018
Reviewer's Qualification
.
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
Insurance
The good things
It’s a very dynamic role there is no two days the same, usually a close team environment. If you enjoy helping people and have a strong customer focus and customer service skills this is a great job f...
The challenges
Can sometimes be a high stress environment strong deadlines and kpi’s
4 out of 5Nov 2018
Reviewer's Qualification
Higher School Certificate
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
Workers compensation
The good things
I look after complex claims with PTSD claims. I assist workers getting their life back returning to work through support system. I coach new starters, I am a team player
The challenges
The biggest challenge dealing day to day with claims that are very complex and achieving an outcome at the end of the day
3 out of 5Nov 2018
Reviewer's Qualification
Bachelor of Business Administration
Experience
1 – 4 years
Organisation size
Large (200+ employees)
The good things
Ability to interact with wide range of claims with different dynamics and characters of the claimants
The challenges
Direct interaction may increase of abuse, government and companies need to protect employees more
4 out of 5Oct 2018
Reviewer's Qualification
Diploma of Management
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Telecommunications
The good things
If your passionate about resolving customer issues and have strong technical expertise this job is for you.
The challenges
This is not a job for those that cant make decisions and think out of the box.
5 out of 5Oct 2018
Reviewer's Qualification
Diploma of Community Services
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
Social Welfare
The good things
Being able to improve the lives of disadvantaged people is the most beneficial feeling of being a case manager.
The challenges
Challenges include lots of paperwork and compliance.
Source: SEEK Role Reviews

What are the job opportunities for Case Managers?

Find out how the job market is trending

Job opportunities

Case Manager jobs on SEEK
Source: SEEK

Projected job growth

National increase over next 5 years
11.7%
2018
2023
Source: LMIP. Welfare Support Workers
Latest Case Manager jobs on SEEK
Life Without Barriers
Sydney
Develop and implement Case Plans or Individual Plans for children and young people in Out of Home Care.
Court Services Victoria
Shepparton & Goulburn Valley
Provide intensive case management to participants in the innovative Family Drug Treatment Court.
The Salvation Army – NSW/ACT/QLD
Newcastle, Maitland & Hunter
Doorways Case Worker - Mid North Coast
Life Without Barriers
Mackay & Coalfields
Develop and maintain functional and supportive relationships with children/young people and their families in order to promote positive outcomes
Source: SEEK job ads and SEEK Profile data

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