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Dental Receptionist

Dental Receptionist

Provide a first point of contact for patients at dental practices.

What's it like to be a Dental Receptionist?

A Dental Receptionist is usually the first point of contact within a dental clinic or dental hospital and is responsible for performing office duties or administrative support roles.

Tasks and duties

  • Greet patients when they arrive at the clinic or by telephone, assist with booking appointments, confirm appointments and provide follow-up phone calls as required
  • Collect and file insurance information and liaise with dental suppliers, pathology, general practitioners, radiology and other health professionals and support services.
  • Assist with copying, filing and maintaining documents and dental health records.
Dental Receptionists need to have excellent communication and customer service skills, both in person, in writing and over the phone.
Time management skills are also crucial for Dental Receptionists as they need to understand dental procedures and their duration when scheduling patient appointments.

What can I earn as a Dental Receptionist?

The most common salary  for a Dental Receptionist is between $50k and $60k
Source: SEEK job ads and SEEK Profile data

How to become a Dental Receptionist

SEEK Learning
Formal training is not usually required to become a Dental Receptionist. However qualifications in business administration tend to be looked upon favourably by employers. Dental Receptionists with excellent computer literacy are also well regarded.
  1. Pursue on-the-job training and attend professional development sessions within the dentistry field.
  2. Dental receptionists looking to further their career may like to consider additional opportunities for study, such as a Diploma of Leadership and Management (BSB51915) or a Bachelor of Business (Management), or consider undertaking training to become a Dental Assistant.

Explore business administration qualifications

Gain the skills and knowledge required to provide administrative support as a Dental Receptionist.

Duration 8 wks - 2 yrs
16 institutions offering this qualification
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Duration 12 wks - 2 yrs
15 institutions offering this qualification
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Duration 3 mths - 2 yrs
22 institutions offering this qualification
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Source: SEEK job ads and SEEK Profile data

What skills are employers looking for?

Employers want:

  • Communication skills
  • Thoroughness
  • Written skills
  • Willingness to learn
  • Task management

Shortlisted applicants:

  • Interpersonal skills
  • Time management
  • Customer centricity
  • Ms office proficiency
  • Integrity
Source: SEEK job ads and SEEK Profile data

How do Dental Receptionists rate their role?

Latest reviews from 12 Dental Receptionists surveyed on SEEK

Latest reviews

5 out of 5Nov 2018
Reviewer's Qualification
Certificate III in Business
Experience
Less than a year
Organisation size
Small (1-19 employees)
Specialisation
Administration
The good things
If you are passionate about being a Dental Receptionist, it is a rewarding career. It feels great when you book a new Pt in for the first time especially if you are able to fit them in at their conve...
The challenges
Like any other job, you face different challenges and these could be, like you get to encounter some difficult Pts. Pts calls in the last minute to say they want to cancel their appointment or some P...
4 out of 5Oct 2018
Reviewer's Qualification
Diploma
Experience
10+ years
Organisation size
Medium (20-199 employees)
Specialisation
Front office coordinator- everything
The good things
I believe my position is integral to the everyday life of the dental practice. Not only do you liase with other receptionists, but nurses also work closely with nurses, dentists, specialists and, most...
The challenges
I work in an extremely busy practice, so the greatest challenges i find would be liasing between the patient and the dentist. Although our dentists are always willing to communicate with them, it is s...
5 out of 5Oct 2018
Reviewer's Qualification
Certificate IV in Dental Assisting (Dental Radiography)
Experience
10+ years
Organisation size
Medium (20-199 employees)
Specialisation
Dental reception
The good things
Dental reception allows you to be part of a patients health care team. You are the first person they see and the last as they leave the practice so therefore are an important and integral member of th...
The challenges
Some patients may be in pain or anxious about treatment and/or cost. As a receptionist we are front line so we may experience their anxiety when they arrive and when they leave. Regarding cost, we h...
5 out of 5Oct 2018
Reviewer's Qualification
Certificate III in Dental Assisting
Experience
10+ years
Organisation size
Small (1-19 employees)
Specialisation
Dental Reception
The good things
Being front line I enjoy the people connection. Advising, answering questions. Interaction with dentists & staff.
The challenges
Very important role as it is first point of contact-meeting & greeting you need to create a warm impression.
5 out of 5Oct 2018
Reviewer's Qualification
Completed High School (Year 12)
Experience
1 – 4 years
Organisation size
Small (1-19 employees)
Specialisation
Dental Receptionist
The good things
Being able to assist patients with their needs. To assist Dentist with an easy work flow and professional manner when dealing with tasks required by them for the patient.
The challenges
Must be organised and be able to work in a fast paced practice. Being able to Multi task is a must and not get overwhelmed. Professional and respectful at all times.
5 out of 5Oct 2018
Reviewer's Qualification
Diploma of Business Administration
Experience
1 – 4 years
Organisation size
Small (1-19 employees)
Specialisation
Administration
The good things
Rewarding assisting patients, sense of satisfaction from being able to organise the day book to accomodate emergencies and to be able triage patients and prioritise appointments accordingly. If you a...
The challenges
You are often dealing with people in pain so this can mean people are not always at their most courteous, there can be challenges with having to chase payment, as well as difficulty understanding what...
5 out of 5Oct 2018
Reviewer's Qualification
Higher School Certificate
Experience
5 – 9 years
Organisation size
Small (1-19 employees)
Specialisation
Treatment plans
The good things
Having a broad knowledge of the Dental industry I’m able to help patients with all their Enquiries. Helping patients fully understand their treatment plans or any other question is extremely rewarding...
The challenges
Time management between all my job discpritions and completely all daily duties. But it makes every day go so fast.
4 out of 5Oct 2018
Reviewer's Qualification
Diploma of Community Services Work
Experience
1 – 4 years
Organisation size
Small (1-19 employees)
Specialisation
Community worker
The good things
It’s a great way to get into medical reception work. Like every job, once you get to know the system that they use, you get a good work flow. It’s also great for a people person as you meet a lot of p...
The challenges
It can be busy and chaotic work, especially if you work in a organisation where you are the receptionist for multiple dentists. You are often the person who helps sterilising the equipment so you also...
5 out of 5Oct 2018
Reviewer's Qualification
Dental receptionist
Experience
10+ years
Organisation size
Small (1-19 employees)
Specialisation
Orthodontics
The good things
Great way to meet new people every day .. love looking after peolpe
The challenges
Not too may challenges just a satisfying job
5 out of 5Oct 2018
Reviewer's Qualification
Certificate IV in Dental Assisting
Experience
5 – 9 years
Organisation size
Medium (20-199 employees)
Specialisation
Dental
The good things
I absolutely love being a dental receptionist! Being able to work in a team environment everyday makes for such a great work place! Over the past 7 years working as a dental assistant and receptionist...
The challenges
The most challenging part of my job is just interacting with difficult patients - But after my years of experience, i feel extremely confident in dealing with any patients.
Source: SEEK Role Reviews

What are the job opportunities for Dental Receptionists?

Find out how the job market is trending

Job opportunities

Dental Receptionist jobs on SEEK
Source: SEEK

Projected job growth

National increase over next 5 years
4.7%
2018
2023
Source: LMIP. Receptionists
Latest Dental Receptionist jobs on SEEK
Mind Body Teeth
Sydney > North Shore & Northern Beaches
Dental/ Medical Receptionist required for boutique practice
Company logo
Newcastle Dental Jobs
Newcastle, Maitland & Hunter
Experienced Dental Receptionist required for Newcastle CBD practice.
Private Advertiser
Adelaide
Answer telephones, make appointments, take payments.
Private Advertiser
Adelaide
Reception and administrative activities to support the clinic and provide exceptional patient service. Enthusiasm and dental experience a must.
Company logo
Source: SEEK job ads and SEEK Profile data

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