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3.0
Call Centre Operator
Jan 2024
Melbourne VIC 3000
this is a startup job, a second/side job, or a job if you are desperate. It will test your patience.
The good things
you can work from home
The challenges
the campaign I worked on wasn't a good experience, having to deal with unsatisfied customers & complaints daily, and not being able to provide a positive outcome, because of the company's horrible terms & conditions.
1.0
Administration Role
Dec 2022
Melbourne CBD & Inner Suburbs Melbourne VIC
3 to 4 years in the role
Not worth the effort
The good things
The option to work from home after training
The challenges
Management is poorly organized and make constant last minute changes
3 people found this helpful
3.0
Customer Service Representative
Nov 2022
Melbourne VIC 3000
Being in the role for 1yr and a bit and still being treated unfairly by management never in life have I been treated the way this place treated me. TOXIC environment
The good things
Meeting new people and the laughs
Working from home which makes it convenient.
The challenges
Taking to many complaints, keeping up with KPIS, a lot more things!
1 person found this helpful
1.0
Customer Service Representative
Nov 2022
Melbourne VIC 3000
1 to 2 years in the role
worst experience.
The good things
work from home opportunity
The challenges
very low wage and worst handling the customers because lots of complaints about the products purchased from the good guys.
1 person found this helpful
1.0
Customer Service Representative
May 2022
Victoria, Australia
Less than 1 year in the role
very bad.
The good things
flexibility except that nothing is good.
The challenges
minimum wage, so many calls and complaints.
5 people found this helpful
1.0
Student Services Officer
Apr 2022
Victoria, Australia
1 to 2 years in the role
Don't apply here, not worth it.
The good things
- Working from home was great until we were asked to return to the office
- Pay is good if you are casual only
The challenges
- No work/life balance
- Management and the work place are very toxic
- Was not recognised or acknowledged by management for the hard work or extra effort that was put in
- Pay is bad if you are full time or part time
9 people found this helpful
5.0
Customer Service Representative
Mar 2022
Victoria, Australia
1 to 2 years in the role, current employee
Work from home makes the low salary worth it
The good things
Full work from home, office completely optional and many of us have never set foot in the office.
Supportive environment even while WFH
The challenges
Pay rate is below average
9 people found this helpful
1.0
Inbound Customer Service Consultant
Dec 2021
Victoria, Australia
current employee
Feels like hell
The good things
Working from home as of December 2021
The challenges
Dealing with a high volume of customer complaints which are caused by poor management and processes. The extreme level of micromanaging and low pay.
9 people found this helpful
1.0
Customer Service Representative
Apr 2021
Victoria, Australia
Very bad experience with this company, would not recommend at all for anyone. Particularly management, acted very poorly and unprofessional.
The good things
There was nothing good to be completely honest.
The challenges
Dealing with a toxic environment whilst trying to perform your best for that role.
7 people found this helpful
1.0
Customer Service Representative
Oct 2020
Victoria, Australia
1 to 2 years in the role
Company based overseas and not taking care of their employees
The good things
Easy job to get into and learn the basics
The challenges
not many challenges as th job gets very boring very quickly ! doing the same tasks and answering the same questions on the phone
4 people found this helpful
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