Commonwealth Bank of Australia

Commonwealth Bank of Australia

3.5
3.5022 out of 5
2 out of 52.0
2 months ago

Customer Service Representative

Nov 2021

Customer Service Representative

New South Wales, Australia

Not a great experience, management have good intentions but no action.

salary rated
Low
this employer
Not recommended
Benefits & perks
4.04 out of 5
Career development
3.03 out of 5
Work/Life balance
1.01 out of 5
Working environment
1.01 out of 5
Management
2.02 out of 5
Diversity & equal opportunity
3.03 out of 5

The good things

Good staff perks, discounts available for a range of retailers.
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The challenges

No support from managers or supervisors Every one's attitude is "not my problem" and happy to pass it on to the next person Management are so busy having meetings all day every day, there's no support for escalations Salary is way too low to deal with angry customers all day KPI's are unrealistic
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2 persons found this helpful