3 out of 53.03 months ago
Customer Service Agent'Overall a good job but they are over staffed and can't offer enough hours for it to a sustainable work environment.'Pimpama QLD, AustraliaLess than 1 year in the role, current employee

The good things

Coles Customer Care are great to deal with. With a priority line for all customer service agents, issues are dealt with promptly and with little fuss. No need to liaise with your manager when out doing deliveries. MDT's make navigation and timing drop off's with breaks easy. Good work-out doing deliveries. Don't need the gym. Trucks are well maintained and good to drive with all the latest safety techs.

The challenges

Getting the crates from the truck to the customers kitchen bench. Some properties are located at the top of a steep drive way and some in apartment blocks with heaps of stairs. Some houses have really narrow passage ways through their front door to the kitchen and it is near impossible to avoid bruises on my arms and upper legs from carrying the crates. Management unapproachable. Employed as a casual but NOT ENOUGH HOURS
1 out of 51.0
Career development
4 out of 54.0
Work life balance
4 out of 54.0
Working environment
1 out of 51.0
Management
1 out of 51.0
Benefits & perks
3 out of 53.0
Diversity & equal opportunity
Recommends working here: Yes
Rates salary as: Average

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