Optus

3.4 total rating from 640 reviews

Working at Optus

3.4

640 ratings in total
5
180
4
161
3
116
2
102
1
81

84%

Rate salary as high or average

61%

Employees recommend this employer to friends
Work/Life balance
3.5
Career development
3.1
Benefits & perks
3.7
Management
2.9
Working environment
3.6
Diversity & equal opportunity
3.8
Your trust is our main concern so these ratings for Optus are shared as-is from employees in line with our community guidelines
Showing 640 reviews sorted by most recent
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most recent
2.0
Sales Role
Apr 2024
Melbourne VIC 3000

Rewarding yet non rewarding experience

The good things
Diversity and good friends to form
The challenges
Poor income, lack of management
1 person found this helpful
2.0
Team Leader
Mar 2024
Adelaide SA 5000
More than 12 years in the role

Great money while you are there but don't expect job security.

The good things
Optus pay you very well and reward their staff handsomely for high performance. It is a fun yet challenging work environment.
The challenges
Poor communication from senior leaders. Waiting for the inevitable tap on the shoulder for redundancy - the company seems to have 1 to 2 massive redundancies per year. Our department was shut down in Adelaide while Melbourne remained - Adelaide outperformed Melbourne in all aspect, but as the senior leadership team was based there we were all made redundant.
3 people found this helpful
1.0
Sales Consultant
Mar 2024
Brisbane QLD 4000

bad bad bad

The good things
You might get lucky and meet some really good people
The challenges
everything. low pay, high kpis and horrible management that's obsessed with making TV shows in sydney and fostering that "positive energy"
4 people found this helpful
1.0
Not important
Nov 2023
Docklands VIC 3008

A sit down and shut up environment without room for growth.

The good things
You save a few bucks on optus services with employee discounts. New nice premises.
The challenges
A troubled, dysfunctional business that’s getting worse by the day. Would take pages to list all the wrong things.
9 people found this helpful
2.0
Sales Associate
Oct 2023
All Melbourne VIC
3 to 4 years in the role

Your experience is dependant on your store that you work at.

The good things
Your experience and enjoyment is dependant if you've got a lively team and they're nice people to talk too.
The challenges
If your manager isn't a good person your experience won't be good, majority of managers are good for nothing however there are definitely a few that genuinely desire for the their staff to do well and motivate your team and not bring them down.
2 people found this helpful
5.0
General Manager
Oct 2023
Sydney NSW 2000
More than 12 years in the role

Amazing organisation that strikes a balance between looking after its customers, people and shareholders.

The good things
People, culture and growth opportunity.
The challenges
Constant restructuring and job certainty
5.0
Customer Success Specialist
Aug 2023
Macquarie Park NSW 2113

A step to grow even further beyond.

The good things
Best team support and management. Best work environment.
The challenges
Work life and distance to travel. Retaining ever changing knowledge.
2.0
Sales Role
Aug 2023
Macquarie Park NSW 2113
1 to 2 years in the role

Poorly managed business that is always changing its focus on what they think is important.

The good things
Employee incentives are good
The challenges
Management do not care about employee development. Lack of customer focus and no support for employees.
5 people found this helpful
2.0
Customer Service Representative
May 2023
Melbourne VIC 3000
More than 12 years in the role

Good place to work at but be prepared for structural changes every year.

The good things
* Great support from employees
The challenges
* Constant management changes and restructures & redundancies every twelve months * No sense of job security, cannot plan ahead
4 people found this helpful
1.0
Product Manager
Apr 2023
Sydney NSW 2000
3 to 4 years in the role

Toxic place to work

The good things
As a large company with scale the benefits are generally good for what you do.
The challenges
Toxic work culture, command and control leadership, disfunction among senior leaders.
6 people found this helpful
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