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Bankwest

3.3 total rating from 166 reviews

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Working at Bankwest

3.3

166 ratings in total

85%

Rate salary as high or average

63%

Employees recommend this employer to friends

Work/Life balance

3.7

Career development

3.4

Benefits & perks

3.5

Management

2.9

Working environment

3.5

Diversity & equal opportunity

4.0

Your trust is our main concern so these ratings for Bankwest are shared as-is from employees in line with our community guidelines

Showing 166 reviews sorted by most recent

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4.0

Sales Role

Dec 2023

Perth WA 6000

3 to 4 years in the role

Would recommend this company as an employer of choice and ahead of their game in the banking industry

The good things

Really great culture, lots of fun social events, innovative company on the leading edge, very strong brand.

The challenges

Experienced a couple of not so nice senior managers which led to me resigning

2.0

Customer Service Representative

Sep 2021

Western Australia, Australia

Its a high stress, fast paced, ever changing environment. A lot of expectations to meet the unrealistic KPI's. The culture can be toxic & with the wrong team leader, horribly unsupportive.

The good things

Great colleagues. Good pay.

The challenges

Meeting unrealistic kpis in particular meeting AHT. Also, completing all the extra tasks that are expected of you in addition to taking calls (ie: keeping up to date with the constantly changing procedures, contributing to continual improvements, monthly checkings, timesheets, coaching requests, online learnings, case managements, complaint handling & escalations, hosting team meetings & other ad hoc jobs that get thrown in which you are expected to complete). Also, if you get stuck on a call it affects your compliance scores!

3 people found this helpful

2.0

consultant

May 2021

Victoria, Australia

current employee

Most of the time, its stressful and unhealthy.

The good things

They are supportive of you individually.

The challenges

The management, and the uncomfortable tasks.

3 people found this helpful

1.0

Customer Service

Mar 2021

Western Australia, Australia

3 to 4 years in the role

Terrible work culture.

The good things

Wouldn't recommend anything about working at Bankwest or Commonwealth Bank to anyone.

The challenges

Too much micro-management No opportunity for advancement Inexperienced Leadership. Credit given to the wrong staff for ideas to management Unrealistic/Impossible KPI's that leaves employees chasing their tails day by day. Ridiculous excuses made on employees reviews to lower the annual bonus.

3 people found this helpful

3.0

Customer Service Assistant

Dec 2020

New South Wales, Australia

Cut throat attitude within the employees

The good things

Good pay and benefits

The challenges

Management (or lack of). Blurred differences between them and CBA.

4 people found this helpful

5.0

Senior Customer Service Specialist

Mar 2020

Perth WA, Australia

9 to 10 years in the role, current employee

Great place to work

The good things

Work life balance, able to work from home, supporting management

The challenges

Nothing is really challenging.

2.0

personal and business banking

Mar 2020

Perth WA, Australia

5 to 6 years in the role, current employee

poor pay and you do more work

The good things

not much to be frank

The challenges

Wrong people working in management.

2 people found this helpful

4.0

Product Manager

Mar 2020

Perth WA, Australia

Fantastic autonomy for professional roles and mature agile technology teams.

The good things

Most management dont micromanage, they give a lot of autonomy. The tech teams have a well understood agile way of working. Governance overheads are kept to a minimum.

The challenges

Lack of clearly defined strategy, often lost in 'bank speak' and vague statements. Most of the executive leadership that were non-bankers have left the business so likely to revert to traditional banking management.

1 person found this helpful

5.0

Customer Consultant

Mar 2020

Newman WA, Australia

1 to 2 years in the role, current employee

I LOVE my manager and I love Bank West!

The good things

Branch Manager is amazing as are other managers at surrounding branches all available to help out fellow colleagues. Very professional Always doing what is right Branch Manager is really fun as well and supportive of us

The challenges

The customers The set up on the branch eg ATM outside so always gets wrecked No coin counter only weighing machine Only 1 note flicker Retaining staff in a mining town everyone wants to work on the mine.

4.0

Information Technology Manager

Mar 2020

Perth WA, Australia

9 to 10 years in the role

A great culture and lots of personal growth but not without frustration

The good things

Flexible work life balance Good culture

The challenges

Narrow minded management Mediocrity CBA taking over

1 person found this helpful

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