3 out of 53.01 year ago
Call Centre Consultant'Great culture, very tough work'Brisbane City, Queensland, AustraliaLess than 1 year in the role, former employee

The good things

It's a state of the art call centre and the management truly want to make it a positive culture.

The challenges

The calls were challenging. Almost every encounter is trying to turn a negative into a positive. People usually only call when there is a problem. Very high call load.
3 out of 53.0
Career development
5 out of 55.0
Work life balance
5 out of 55.0
Working environment
5 out of 55.0
Management
3 out of 53.0
Benefits & perks
5 out of 55.0
Diversity & equal opportunity
Recommends working here: Yes
Rates salary as: Low

Reply from Bupa Wellness

Bupa People Team ANZ
1 year ago

Hey There! Thankyou for taking the time to provide your feedback. We are really trying to continually improve our culture and make sure each of our team members feel as though they can thrive in our team! We really appreciate your feedback around the challenging calls and high call load. We'd love to hear more of your thoughts around this, if you feel comfortable, feel free to get in touch via employeefeedback@bupa.com.au. Thanks! Bupa People Team ANZ

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