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Hi there, Thanks so much for sharing this. It sounds like you had a great team and environment and were in your role for quite some time. I can see you were based in Brisbane, how good is the onsite barista! Appreciating we are a highly regulated industry, there is little room to move with many of our processes. However, if you think of anything which may assist us for the future, please feel free to reach out. You can contact us by emailing firstname.lastname@example.org Best, Nhi and Ryan - Bupa People Team ANZ.