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1.0
Customer Service Call Centre Representative
Apr 2024
Robina QLD 4226
Less than 1 year in the role, current employee
Pretty poor place. Like the wage is pre covid wage and the management there are the worst ive seen
The good things
Not much just making good friends
The challenges
Management are the challenge and the contracts they take
1 person found this helpful
2.0
Inbound Customer Service Representative
Feb 2024
Robina QLD 4226
Less than 1 year in the role
unique work experinces, with lots of opportunities for self growth
The good things
Unique learning experiences
The challenges
Not meeting KPI's, having so many different managers. Very up and down workplace
1 person found this helpful
4.0
Customer Service Representative
Feb 2024
Brisbane QLD 4000
1 to 2 years in the role, current employee
I have really enjoyed working here and hope to see where it takes me
The good things
The people I work with are great, my role is fairly simple but never a dull moment. The office is great and I enjoy that there's always some kind of event happening.
The challenges
Occasionally difficult customers.
1 person found this helpful
1.0
Administration Role
Jan 2024
Brisbane QLD 4000
3 to 4 years in the role
I am grateful for the experience that has given me the job I have now, for a friend I have made - nothing else
The good things
It paid the bills, made a couple of nice friends, gave me the necessary experience for my current job.
The challenges
Management - how long you have been employed is looked at more than the quality of work when looking at annual reviews. Co-workers going behind your back
1 person found this helpful
4.0
Content Moderation Analyst
Jan 2024
New Auckland QLD 4680
3 to 4 years in the role, current employee
Awesome experience,friendly Team leads.
The good things
Good work experience with perfect knowledge sharing colleagues and a chances in growth of the company.
The challenges
As of now no challenges in the company,but have a very good work experience.
1.0
Customer Service Role
Jan 2024
Brisbane QLD 4000
5 to 6 years in the role
Has to be the worse place I've worked in 40 years
The good things
None really, location is the only good thing
The challenges
Management likes to pile on lower ranked staff, don't take responsibility for the problems they create. They pass the workload downwards instead of doing it themselves.
5.0
Senior Talent Acquisition
Nov 2023
Mount Helen VIC 3350
3 to 4 years in the role, current employee
I've had a great experience at Concentrix, and would recommend anyone to work here.
The good things
Concentrix is a great place to work. The office environment is something that I have never experienced before. Everyone is so nice and the culture they have built reflects this.
The challenges
At times the work can be repetitive but that is mostly because the company has found such a simple and streamline approach to their systems.
1 person found this helpful
1.0
Services Officer
Nov 2023
Robina QLD 4226
1 to 2 years in the role
Constantly understaffed and leadership who know nothing of what you are dealing with
The good things
Co workers and nothing else
The challenges
Changes to policy and legislation constantly which meant irate customers and you had no way of dealing with them
3 people found this helpful
1.0
Subject Matter Expert
Oct 2023
Robina QLD 4226
1 to 2 years in the role
Unsatisfied and stressed every day.
The good things
My co-workers, meaning those on my pay grade, were absolutely lovely.
The challenges
Changes to policy every day. One day they tell you one thing and just as you get the hang of it, it's changed. Leadership are not all on the same page.
3 people found this helpful
1.0
Senior Customer Service Specialist
Jul 2023
Brisbane QLD 4000
The most mind destroying period of my life.
The good things
Leaving at the end of the day.
The challenges
Being micromanaged
Being spoken down to
Lazy attitudes of non visible leaders
Lack of transparency
Frustration dealing with teams overseas
Lack of direction
Understaffed
Under compensated
7 people found this helpful
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