First Focus IT

First Focus IT

3.5
3.4706 out of 5

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Showing 16 reviews sorted by Most recent

4 out of 54.0
4 months ago

Service Desk Engineer

Mar 2020

Service Desk Engineer

Perth WA, Australia
3 to 4 years in the role, current employee

Great people!

The good things

Great learning opportunity!
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The challenges

Too much work to complete in a day!
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2 out of 52.0
6 months ago

Service Desk Technician

Jan 2020

Service Desk Technician

Melbourne VIC, Australia
former employee

If you're in with the right crowed then you'll be looked after. If not then prepare for a battle that goes nowhere fast

The good things

Service desk staff are great people to work with
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The challenges

Management, promise a lot and deliver nothing. They want to hear you, but ignore your voice.
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0 out of 5
2 out of 52.0
7 months ago

Information Technology Support Analyst

Nov 2019

Information Technology Support Analyst

Sydney NSW, Australia

Good management and organised but too much work pressure.

The good things

Management is great, makes sure the customer SLA are met properly. Team structure is good with right escalation procedures. If you work hard can get promoted quickly.
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The challenges

High volume of phone calls/tickets and priority tickets. Difficult to keep track of multiple things at once. Working 40 Hours a week gets drained. Plus every minute spent needs to be on the time sheet with explanation.
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4 out of 54.0
9 months ago

Field Technician

Oct 2019

Field Technician

Perth WA, Australia
Less than 1 year in the role, former employee

Great place to learn for a person, but MSPs are a hard place to grow and develop

The good things

A great place to learn and develop your IT career if you are at that stage of your career. Id say a A grade company to join if you are at the start of your career. Couldnt recommend anyone better. Not as good if you are mid way in looking to step up however
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The challenges

Not enough work for people in company. Instability with work flow too.
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3 out of 53.0
9 months ago

Onsite Support Technician

Oct 2019

Onsite Support Technician

Melbourne VIC, Australia
1 to 2 years in the role, former employee

Thoroughly enjoyed my time at first focus! Lots of great learning opportunities.

The good things

Great company ethos! Great team to work with! Lots of opportunity to develop your tech skills.
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The challenges

While management was overall good, there was often a case of “empty promises” occurring.
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2 out of 52.0
10 months ago

Technician

Aug 2019

Technician

Australia
1 to 2 years in the role, current employee

Learnt a lot, wouldn't refer anyone to work there though

The good things

The technicians you work with
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The challenges

Management that treats you like a number
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1 out of 51.0
last year

Service Desk Role

Jun 2019

Service Desk Role

Brisbane QLD, Australia

one of the worst , toxic places I've worked

The good things

There are none to say about work environment
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The challenges

Management offer no help
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3 out of 53.0
last year

Field Service Technician

May 2019

Field Service Technician

Melbourne VIC, Australia
1 to 2 years in the role, former employee

Okay stepping stone

The good things

Diverse range of clients
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The challenges

Not enough team work. Structure and mentoring.
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3 out of 53.0
last year

Helpdesk Analyst

May 2019

Helpdesk Analyst

Brisbane City QLD, Australia
Less than 1 year in the role, former employee

Decent place to work if you're ok with big workloads and 40 hour weeks.

The good things

Friendly supportive team Decent pay Opportunity to learn a lot
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The challenges

Small offices 40 hour week (not 37.5 like most places) Pay is decent because they have you working very hard
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5 out of 55.0
2 years ago

Support Team Leader

Dec 2018

Support Team Leader

Botany NSW, Australia
3 to 4 years in the role, current employee

Great values driven culture

The good things

In the past 3 years at First Focus has seen considerable growth, from a 60 person organisation to now employing over 130 people Even with this growth, First Focus has managed to maintain it's values and the positive aspects of it's once small company culture This growth is predicted far into the future so the future here is very positive Compared to other organisations, unwanted staff turnover is very low and we retain good people (even when employees choose to move state) First Focus cares about staff development and the sky is the limit for someone driven to grow themselves
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The challenges

Location in Botany is harder to commute to by public transport (train to the city/Green Square and then bus to Botany) than the CBD (though there is onsite parking for those who drive) Being an MSP the skills required (both technical and soft) are at a higher level than an internal position
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