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Probe CX

3.4 total rating from 78 reviews

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Working at Probe CX

3.4

78 ratings in total

49%

Rate salary as high or average

62%

Employees recommend this employer to friends

Work/Life balance

3.5

Career development

3.3

Benefits & perks

2.8

Management

3.3

Working environment

3.3

Diversity & equal opportunity

4.0

Your trust is our main concern so these ratings for Probe CX are shared as-is from employees in line with our community guidelines

Showing 78 reviews sorted by most recent

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1.0

Customer Service Role

Apr 2024

Wollongong NSW 2500

3 to 4 years in the role

I would not recommend this place to anyone. They keep hiring because of an extremely high turnover rate. The payrate is very low and work is unfairly stressful.

The good things

Some people were nice and supportive and friendly.

The challenges

No transparency in communication between workers and management. Unrealistic KPIs. The employees favoured by the management will get better positions. Extremely low pay.

1.0

Customer Service Specialist

Apr 2024

Maroochydore QLD 4558

Less than 1 year in the role

Worst place I've ever worked in don't do it

The good things

The people were friendly, most of them minus a couple

The challenges

Being happy in a place that you know has a high staff turnover and being paid a low wage for a high stress job

1.0

Customer Service Specialist

Feb 2024

Sunshine Coast QLD

1 to 2 years in the role

Rare to see more than 1 person from a training group make it to the 1 year mark.

The good things

Management team is so supportive and kind

The challenges

ATO Debt area. Take a guess at how friendly 90% of the calls are?

1 person found this helpful

3.0

Customer Service Representative

Dec 2023

Melbourne VIC 3000

1 to 2 years in the role, current employee

Challenging and stressful for all the wrong reasons

The good things

You get to work with some nice people and occasionally they throw an ok party or pizza lunch

The challenges

Work life balance sucks if you’re full time. New rules and policy’s for the Myer campaign each shift it feels like and it’s a lot to remember. You are the first person customers speak to so they can be very frustrated and angry. If you’re a casual you get very low hours if it’s not Christmas period

4 people found this helpful

5.0

Information Officer

Oct 2023

West Perth WA 6005

1 to 2 years in the role

An opportunity from Probe and its fantastic admin, non judgemental and personal appreciation from the boss himself was something I never experienced, so sad to have left.

The good things

Worked at West Perth and was amazed at the diversity, multicultural and gender acceptance, including opportunities for older employees. Fabulous team assistance and beautiful people. The best place I've had the privilege to work for.

The challenges

Training was extensive, however, the best way is jumping into it and loving the customers interactions.

1 person found this helpful

3.0

call centre agent

Oct 2023

Biggera Waters QLD 4216

3 to 4 years in the role, current employee

After a few years, I am used to the job and working from home is pretty nice, the job isnt perfect but its better than being unemployed. During covid, the role or the job didnt get effected so that was a plus.

The good things

Flexible with work hours and applying for leave, the people that you work with and get to know are good

The challenges

In some areas of the business, understaffed

1 person found this helpful

2.0

Customer Service Representative

Oct 2023

West Perth WA 6005

1 to 2 years in the role

it was fine, it wasn’t phenomenal but i am thankful for the experience

The good things

over-time pay and public holiday pay is nice some mangers and supervisors are extremely friendly + helpful the work itself can be taxing but rewarding because of the positive impact you can make on someone’s life

The challenges

management is a disaster, the chain of command is near non-existent late notice about everything (ie. work stations moving around, new system updates etc) lack of organisation — never knowing who is telling you the right information

3 people found this helpful

1.0

Customer Service Representative

Sep 2023

Wollongong NSW 2500

1 to 2 years in the role

A very poor experience.

The good things

Good central location in Wollongong.

The challenges

Constant micro-managing to try and uphold forever increasing KPI's, very low pay grade in comparison to the same role in other departments or organisations, expected to take on a large workload shortly after training, draining rotating roster that is made very hard to be flexible particularyl having to work till 8pm at some instances. Overall a bad experience and would not recommend for a long term job, more so as a short term experience getting job.

8 people found this helpful

1.0

Customer Service Representative

Sep 2023

Wollongong NSW 2500

1 to 2 years in the role

This should be a last resort position whilst you look for something more stable

The good things

It was great meeting new people and making friends.

The challenges

The company has changed a lot in the last 2 years. The benefits of working at Probe (Flexibility, Shift changes, Incentives) have all gone, making it harder for a work/life balance. The rotating hours can be draining. You get barely any support from management and processes are constantly changing It is hard to keep up and meet your KPIs. You get scolded for one mistake and they never let you live it down. The pay is definitely not worth the stress and angry callers you get daily.

12 people found this helpful

1.0

ATO call centre

Sep 2023

Melbourne VIC 3000

Less than 1 year in the role

bad and also not good when the company do not even care about people with mental health issues

The good things

good location and also awesome views of the city

The challenges

trying to get the set KPI goals when the training was not that great

7 people found this helpful

Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of SEEK or its personnel. SEEK does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. SEEK posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.

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