Telstra

Telstra

3.4
3.4106 out of 5

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Showing 1464 reviews sorted by Most recent

4 out of 54.0
17 days ago

Customer Service Consultant - Government & Enterprise Global Business Services

Sep 2020

Customer Service Consultant - Government & Enterprise Global Business Services

Queensland, Australia
5 to 6 years in the role, former employee

The only people who really enjoy their time with Telstra are either paid well or aren't working hard.

The good things

There is ALWAYS someone you can get help from no matter the issue.
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The challenges

Team leaders and immediate management can be cliquey.
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5 out of 55.0
26 days ago

Customer Adviser

Aug 2020

Customer Adviser

South Australia, Australia
Less than 1 year in the role, current employee

Love to work with Telstra.

The good things

Work Culture is amazing
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The challenges

Nothing is challenging.
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0 out of 5
4 out of 54.0
last month

Customer Service Consultant

Aug 2020

Customer Service Consultant

Queensland, Australia
5 to 6 years in the role, current employee

rewarding and has helped me grow as a person.

The good things

feel like you are contributing to a greater good.
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The challenges

the general public can be really unpleasant.
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5 out of 55.0
last month

Store Leader

Aug 2020

Store Leader

New South Wales, Australia
More than 12 years in the role, former employee

the best job I have ever had

The good things

Collaboration and team
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The challenges

To much red tape for approvals
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2 out of 52.0
2 months ago

CSA

Aug 2020

CSA

Queensland, Australia
5 to 6 years in the role, former employee

Done it once. Reluctant to ever do it again.

The good things

Some of the CSA staff
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The challenges

Poor management, tough KPIs
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1 out of 51.0
2 months ago

Field Technician

Jul 2020

Field Technician

Victoria, Australia
current employee

Great to gain experience and some training (depending on the manager), don't stay in any position for more than 2 years. If you can't get promoted anymore move to another company. Not a place for smart people.

The good things

Customers were great to work with
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The challenges

Low amount of technical knowledge in the field service department. Performance management system used to benefit favoured employees not a true rating of skill and effort. Very cliquey. Same pay for low skill, low effort, as high skill high effort. Always another round of redundancies Many managers and staff behaving in an unprofessional manner.
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1 person found this helpful
2 out of 52.0
2 months ago

Design Specialist

Jul 2020

Design Specialist

New South Wales, Australia
former employee

Should be more open to people who applying for jobs instead of just focus on those who have relationships.

The good things

The salary is good. Also can learn a lot during the project.
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The challenges

It is very hard to get even an interview if you do not have someone as your referral,which means you nearly have no opportunity if you just apply by yourself.
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2 persons found this helpful
5 out of 55.0
3 months ago

Retail Customer Service Representative

Jun 2020

Retail Customer Service Representative

Queensland, Australia
Less than 1 year in the role,

Exciting opportunity to work for one of the largest companies in Australia.

The good things

Great processes for the most part.
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The challenges

None really come to mind, usually when issues are identified they are pretty promptly resolved.
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4 out of 54.0
3 months ago

Senior Analyst

Jun 2020

Senior Analyst

Victoria, Australia

a good place to work

The good things

great perks and work environment
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The challenges

change of company management style
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3 out of 53.0
4 months ago

Senior Software Engineer

Jun 2020

Senior Software Engineer

New South Wales, Australia
5 to 6 years in the role, current employee

Good for people that want a decent work life balance

The good things

Flexible working hours, supportive team (depending on team), decent work life balance.
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The challenges

The hierarchy, stagnant career growth
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