Job Description

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Diabetes Customer Care Specialist

Advertiser: Australasian Medical & Scientific LtdMore jobs from this company

Job Information

Job Listing Date
9 Apr 2018
Location
Sydney, North Shore & Northern Beaches
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Diabetes Customer Care Specialist

About us:

Australasian Medical & Scientific Ltd (AMSL) is a rapidly growing family-owned company in the health care sector. We provide our customers with an innovative range of products, and are recognised in our industry for delivering exceptional customer service and support. All members of the team are passionate about the products they support and about motivating each other.  A positive friendly team environment exists, with opportunities for career progression.

Job Description:

We are seeking two enthusiastic team members in the Diabetes division - one full time role available in our existing customer care team and one  for a new role within our customer care team on an initial one year contract.

For both positions your key responsibilities will be making outbound calls to our current customer base to inform them of our product range, providing technical support for customers using our products, assisting with customer enquiries via phone and email, processing customer orders, supporting the sales team and providing general administrative support. You will be an invaluable member of the team by building solid relationships with our customers.

About you:

To be successful for the role, you must be able to demonstrate your skills and experience in the following areas:

  • You are warm, welcoming and love talking to people.
  • Have a great phone manner
  • Genuine passion for helping people and improving the lives of others.
  • Ability to communicate technical information to both consumers and healthcare professionals.
  • Ability to prioritise tasks and workload.
  • Love working in a team environment, but able to work independently.
  • An interest in diabetes and/or related medical devices will be looked upon favourably.

If you believe that you have these skills, please apply now with a cover letter highlighting why you are the perfect fit for this role.

To find out more information about AMSL Diabetes visit www.amsldiabetes.com.au 

About us:

Australasian Medical & Scientific Ltd (AMSL) is a rapidly growing family-owned company in the health care sector. We provide our customers with an innovative range of products, and are recognised in our industry for delivering exceptional customer service and support. All members of the team are passionate about the products they support and about motivating each other.  A positive friendly team environment exists, with opportunities for career progression.

Job Description:

We are seeking two enthusiastic team members in the Diabetes division - one full time role available in our existing customer care team and one  for a new role within our customer care team on an initial one year contract.

For both positions your key responsibilities will be making outbound calls to our current customer base to inform them of our product range, providing technical support for customers using our products, assisting with customer enquiries via phone and email, processing customer orders, supporting the sales team and providing general administrative support. You will be an invaluable member of the team by building solid relationships with our customers.

About you:

To be successful for the role, you must be able to demonstrate your skills and experience in the following areas:

  • You are warm, welcoming and love talking to people.
  • Have a great phone manner
  • Genuine passion for helping people and improving the lives of others.
  • Ability to communicate technical information to both consumers and healthcare professionals.
  • Ability to prioritise tasks and workload.
  • Love working in a team environment, but able to work independently.
  • An interest in diabetes and/or related medical devices will be looked upon favourably.

If you believe that you have these skills, please apply now with a cover letter highlighting why you are the perfect fit for this role.

To find out more information about AMSL Diabetes visit www.amsldiabetes.com.au 

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