Job Description

Job Header

Field Application Engineer

Advertiser: MyriotaMore jobs from this company

Job Information

Job Listing Date
6 Jun 2018
Location
Adelaide
Work Type
Full Time
Classification
Engineering, Electrical/Electronic Engineering

Field Application Engineer

Background

Myriota is a satellite communications company specialising in ultra low cost remote Internet of Things (IoT) connectivity. Recognised as a global leader in satellite IoT, Myriota recently closed a $20m Series A funding round with investors including Boeing HorizonX Ventures and Singtel Innov8. The company is entering an exciting phase of rapid global growth and expects to triple in size in the coming months.

Position Summary

Reporting to the Business Development Executive, the Field Application Engineer (FAE) exists to ensure our customers succeed. They will guide and support the customer from initial discovery of Myriota's technology, through product development and launch. Typical customer engagements span hardware, embedded firmware together with on premise and public cloud software. Collaborating with the business development team, the FAE develops, maintains and delivers relevant product demonstrations to customers. Being customer focussed, the FAE is uniquely placed to gather requirements and use cases to be fed into the product roadmap.

Responsibilities

  • Clearly communicate Myriota product features and the benefits they offer to customers

  • Work directly with customers throughout the journey from pre-sales and through field trials, as they integrate Myriota products into their own product development process

  • Create, maintain and present technical pre-sales product demonstrations

  • Maintain and build strong customer relationships

  • Manage and coordinate customer issues through to resolution, delegating as required

  • Take ownership of technical pre-sales and post-sales activities

  • Develop tools and design flows, and facilitate adoption of these solutions with a variety of customer systems

Things you’ve done

  • Managed multiple overlapping customer relationships in parallel

  • At least 5 years experience with embedded systems development

  • Developed software for embedded systems, e.g. C/C++

  • Presented technical product demonstrations and/or training

Things you might do

  • Work with AWS services e.g. Lambda, AWS IoT etc

  • Contribute to technical articles and blogs

  • Commission application specific hardware, software and enclosures for field trials

  • Travel to provide onsite support during development and field trials

About you

  • Great listener, with outgoing and friendly personality, who prefers a simple message

  • Passionate about ensuring customer success through listening to knowing your product

  • Committed to responding quickly to the needs of customers and delivering on promise

  • Energetic, agile and creative problem solver

Qualifications

  • Degree in electronics/systems engineering, computer science, or similar

If you are a passionate about working closely with customers to help them create innovative high tech solutions and are looking to join one of Australia’s most exciting new companies please forward your resume and cover note using the apply button above. For confidential enquiries please send an email to jobs@myriota.com.

Background

Myriota is a satellite communications company specialising in ultra low cost remote Internet of Things (IoT) connectivity. Recognised as a global leader in satellite IoT, Myriota recently closed a $20m Series A funding round with investors including Boeing HorizonX Ventures and Singtel Innov8. The company is entering an exciting phase of rapid global growth and expects to triple in size in the coming months.

Position Summary

Reporting to the Business Development Executive, the Field Application Engineer (FAE) exists to ensure our customers succeed. They will guide and support the customer from initial discovery of Myriota's technology, through product development and launch. Typical customer engagements span hardware, embedded firmware together with on premise and public cloud software. Collaborating with the business development team, the FAE develops, maintains and delivers relevant product demonstrations to customers. Being customer focussed, the FAE is uniquely placed to gather requirements and use cases to be fed into the product roadmap.

Responsibilities

  • Clearly communicate Myriota product features and the benefits they offer to customers

  • Work directly with customers throughout the journey from pre-sales and through field trials, as they integrate Myriota products into their own product development process

  • Create, maintain and present technical pre-sales product demonstrations

  • Maintain and build strong customer relationships

  • Manage and coordinate customer issues through to resolution, delegating as required

  • Take ownership of technical pre-sales and post-sales activities

  • Develop tools and design flows, and facilitate adoption of these solutions with a variety of customer systems

Things you’ve done

  • Managed multiple overlapping customer relationships in parallel

  • At least 5 years experience with embedded systems development

  • Developed software for embedded systems, e.g. C/C++

  • Presented technical product demonstrations and/or training

Things you might do

  • Work with AWS services e.g. Lambda, AWS IoT etc

  • Contribute to technical articles and blogs

  • Commission application specific hardware, software and enclosures for field trials

  • Travel to provide onsite support during development and field trials

About you

  • Great listener, with outgoing and friendly personality, who prefers a simple message

  • Passionate about ensuring customer success through listening to knowing your product

  • Committed to responding quickly to the needs of customers and delivering on promise

  • Energetic, agile and creative problem solver

Qualifications

  • Degree in electronics/systems engineering, computer science, or similar

If you are a passionate about working closely with customers to help them create innovative high tech solutions and are looking to join one of Australia’s most exciting new companies please forward your resume and cover note using the apply button above. For confidential enquiries please send an email to jobs@myriota.com.

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