Job Description

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Operations Support Consultant (Customer Service & Admin) – Docklands

Advertiser: Bupa3.4 out of 53.4 overall rating (316 employee reviews) More jobs from this company

Job Information

Job Listing Date
13 Jun 2018
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Operations Support Consultant (Customer Service & Admin) – Docklands

About Bupa

We are a world leading Health & Care organisation with over 22,000 people in Australia and New Zealand, and our purpose is to help people live longer, healthier, and happier lives.  In Australia, we help to take care of people through our leading health insurance services as well as providing a personalised approach to care through our modern Dental clinic network, our Bupa Optical stores, Bupa Medical Visa services and over 70 Bupa Aged Care Homes. Bupa Therapy, along with our Medical and Wellbeing Centre provide a multidiscipline approach to care.

The Role

Based at our Bupa Medical Visa Services Docklands office, the Operations Support Consultant will be a vital part of the Central Support team, ensuring the day-to-day operations of all administration and processing tasks run smoothly. In addition, the position provides sound overflow support to the National Contact Centre and involves proactive inbound and outbound customer service supporting various Health Services throughout the business. This role is high paced, high volume and dynamic, however given the nature of the tasks there is an element of repetition. This position is a blend of Admin and Customer Service. A typical day would see you balancing admin duties such as medical report uploads or email management, around incoming calls for general customer service related enquiries. Due to this, the ability to multitask whilst maintaining eagle eye attention to detail is vital.

Key responsibilities:

  • Inbound and outbound customer service phone calls.
  • Processing of files e.g. medical reports and assessments.
  • Manage and respond to a high volume of emails.
  • Processing refunds.
  • Booking and Enquiry Support (Contact Centre support).
  • All mail sorting, filing, scanning and distribution.
  • Ad hoc administration tasks.

Your Background


You will be a leader in providing quality administration and customer service via phone, who is inspired and driven by the opportunity to work with a global leader in health care that is on the path towards exciting transformation and growth. Possessing eagle eye attention to detail, you will be comfortable with repetition and process driven. You will work best in a small team environment, demonstrating great ownership and a genuine desire to work in a high-performance team. Your energy and positive attitude is infectious and you have ambition to grow and become a future leader.

You will have:

  • High volume processing and administration experience.
  • Strong communication skills.
  • Contact Centre Customer Service experience (highly regarded).
  • Ability to multi task and strong time management skills.
  • Proven problem solving and decision making ability.
  • High attention to detail.
  • Proven ability to meet and exceed turnaround times (SLA's/ KPI's).
  • Strong written and verbal skills.
  • Above all, a positive attitude and outstanding work ethic.

Bupa has everything – growth, passion, results and a caring & supportive culture that surround a burning ambition and purpose that is the best in the world.

About Bupa

We are a world leading Health & Care organisation with over 22,000 people in Australia and New Zealand, and our purpose is to help people live longer, healthier, and happier lives.  In Australia, we help to take care of people through our leading health insurance services as well as providing a personalised approach to care through our modern Dental clinic network, our Bupa Optical stores, Bupa Medical Visa services and over 70 Bupa Aged Care Homes. Bupa Therapy, along with our Medical and Wellbeing Centre provide a multidiscipline approach to care.

The Role

Based at our Bupa Medical Visa Services Docklands office, the Operations Support Consultant will be a vital part of the Central Support team, ensuring the day-to-day operations of all administration and processing tasks run smoothly. In addition, the position provides sound overflow support to the National Contact Centre and involves proactive inbound and outbound customer service supporting various Health Services throughout the business. This role is high paced, high volume and dynamic, however given the nature of the tasks there is an element of repetition. This position is a blend of Admin and Customer Service. A typical day would see you balancing admin duties such as medical report uploads or email management, around incoming calls for general customer service related enquiries. Due to this, the ability to multitask whilst maintaining eagle eye attention to detail is vital.

Key responsibilities:

  • Inbound and outbound customer service phone calls.
  • Processing of files e.g. medical reports and assessments.
  • Manage and respond to a high volume of emails.
  • Processing refunds.
  • Booking and Enquiry Support (Contact Centre support).
  • All mail sorting, filing, scanning and distribution.
  • Ad hoc administration tasks.

Your Background


You will be a leader in providing quality administration and customer service via phone, who is inspired and driven by the opportunity to work with a global leader in health care that is on the path towards exciting transformation and growth. Possessing eagle eye attention to detail, you will be comfortable with repetition and process driven. You will work best in a small team environment, demonstrating great ownership and a genuine desire to work in a high-performance team. Your energy and positive attitude is infectious and you have ambition to grow and become a future leader.

You will have:

  • High volume processing and administration experience.
  • Strong communication skills.
  • Contact Centre Customer Service experience (highly regarded).
  • Ability to multi task and strong time management skills.
  • Proven problem solving and decision making ability.
  • High attention to detail.
  • Proven ability to meet and exceed turnaround times (SLA's/ KPI's).
  • Strong written and verbal skills.
  • Above all, a positive attitude and outstanding work ethic.

Bupa has everything – growth, passion, results and a caring & supportive culture that surround a burning ambition and purpose that is the best in the world.

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