Job Description

Job Header

Team Leader Customer Service Hub

Advertiser: Uniting Victoria and Tasmania3.6 out of 53.6 overall rating (28 employee reviews) More jobs from this company

Job Information

Job Listing Date
6 Jul 2018
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Supervisors/Team Leaders

Team Leader Customer Service Hub

Leading Community Services Organisation

Salary packaging, and competitive sector remuneration

Ongoing | Full Time

Provide consistent customer experience and on-boarding process for Uniting

 

About Uniting

At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. 

 

We are proud to have been part of local communities for over 100 years delivering services across Victoria and Tasmania. With a team of 7,000 skilled and committed individuals we provide over 770 programs and services to people of all ages to learn, thrive and enjoy a healthy, happy life. We’re there for children, families, people with disability, older people and those experiencing homelessness, mental illness or drug and alcohol addiction. 

 

Uniting is looking for great people who, like us, celebrate diversity and welcome everyone regardless of ethnicity, faith, sexual orientation and gender identity. 

 

Learn more

Visit: vt.uniting.org

 

About the opportunity 

This role is responsible to provide support to the daily management of the Customer Service Hub for Uniting. The Customer Service Hub is being established using lean methodology concurrent with the implementation of business systems that are specifically designed for Uniting’s needs.

 

As a Team Leader, you will provide guidance to internal and external stakeholders, receive request for services for clients from a broad range of areas and allocate work to the appropriate division. You will ensure that the Customer Service Hub meets operational service delivery targets, monitors progress against plans and takes appropriate corrective action, among other activities.

 

To see Position Description - Click here​

 

About you 

You have strong experience with people management and development in a customer services environment. In your previous roles, you have demonstrated abilities supporting a fast-paced team, problem solving and developing collaborative relationships with stakeholders to achieve outcomes. You have demonstrated ability to identify, quantify, communicate and mitigate risks as part of your responsibilities.

 

How to apply

If this sounds like you, apply today by emailing the below to Careers@vt.uniting.org

• Cover Letter (1 page outlining your suitability according to the position description)

• Current Resume (no more than 3 pages)

 

Applications close on 20 July 2018

 

Get in touch

Rochelle Condon - Senior Manager of Customer Value Vic.Tas

T: (03) 9192 8125

E: Rochelle.Condon@vt.uniting.org

 

Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and Working With Children Check (in Victoria) and/or Working With Vulnerable People Check (in Tasmania) prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Leading Community Services Organisation

Salary packaging, and competitive sector remuneration

Ongoing | Full Time

Provide consistent customer experience and on-boarding process for Uniting

 

About Uniting

At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice. 

 

We are proud to have been part of local communities for over 100 years delivering services across Victoria and Tasmania. With a team of 7,000 skilled and committed individuals we provide over 770 programs and services to people of all ages to learn, thrive and enjoy a healthy, happy life. We’re there for children, families, people with disability, older people and those experiencing homelessness, mental illness or drug and alcohol addiction. 

 

Uniting is looking for great people who, like us, celebrate diversity and welcome everyone regardless of ethnicity, faith, sexual orientation and gender identity. 

 

Learn more

Visit: vt.uniting.org

 

About the opportunity 

This role is responsible to provide support to the daily management of the Customer Service Hub for Uniting. The Customer Service Hub is being established using lean methodology concurrent with the implementation of business systems that are specifically designed for Uniting’s needs.

 

As a Team Leader, you will provide guidance to internal and external stakeholders, receive request for services for clients from a broad range of areas and allocate work to the appropriate division. You will ensure that the Customer Service Hub meets operational service delivery targets, monitors progress against plans and takes appropriate corrective action, among other activities.

 

To see Position Description - Click here​

 

About you 

You have strong experience with people management and development in a customer services environment. In your previous roles, you have demonstrated abilities supporting a fast-paced team, problem solving and developing collaborative relationships with stakeholders to achieve outcomes. You have demonstrated ability to identify, quantify, communicate and mitigate risks as part of your responsibilities.

 

How to apply

If this sounds like you, apply today by emailing the below to Careers@vt.uniting.org

• Cover Letter (1 page outlining your suitability according to the position description)

• Current Resume (no more than 3 pages)

 

Applications close on 20 July 2018

 

Get in touch

Rochelle Condon - Senior Manager of Customer Value Vic.Tas

T: (03) 9192 8125

E: Rochelle.Condon@vt.uniting.org

 

Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and wellbeing of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and Working With Children Check (in Victoria) and/or Working With Vulnerable People Check (in Tasmania) prior to commencement of any paid or unpaid work and/or participation in any service or undertaking.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role