Job Description

Job Header

Client Services Inbound / Outbound Call Centre

Advertiser: CoreLogic2.7 out of 52.7 overall rating (3 employee reviews) More jobs from this company

Job Information

Job Listing Date
23 Nov 2018
Location
Adelaide
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Client Services Inbound / Outbound Call Centre

Are you ready for the next challenge in your career?

CoreLogic RP Data is the industry's leading provider of property information, analytics and risk management services in Australia and New Zealand, serving thousands of real estate agents, developers, investors and multi-national corporations and financial institutions, including the Reserve Bank of Australia.

In this full time Permanent position, we are currently seeking passionate, motivated and solutions focused individuals with a positive outlook who will be apart of a fast paced environment, meeting goals and objectives. Being responsible for building key relationships with our customers, and to support and grow in data acquisition efficiency, to provide solutions, respond to enquiries, concerns and requests in relation to our CoreLogic Products and customer needs. 

Responsibilities:

· Pro-active outbound calling to acquire data, build rapport and relationships with clients
· Direct communication and correspondence (inbound and outbound)
· Promotion of company branding with campaigns, promotions and initiatives
· Manage and identify prospects, opportunities and to support our customers
· Manage and maintain update and feedback reports
· Effective management of call backs and follow ups
· Objection handling and resolving customer enquiries
· Analyse results to assist with compliance and service level agreements
· Attention to detail and quality of data entry is accurate 

What we are looking for:

· Strong phone etiquette and confidence
· Strong experience with inbound/outbound calling  
· Excellent and clear verbal and written communicator
· Critical problem solving
· Ability to excel in a data-driven, metrics oriented environment
· Sound knowledge with Microsoft products and CRM systems
· Understanding of MS Excel/Tableau preferred, not essential
· Proven experience in customer relations and services with KPI/Target's
· Monitoring/Analyse performance of yourself to make improvements
· Understanding of Real Estate terminology

Key Competencies:

· Attention to detail and quality is critical
· Passionate about customer service and experience
· Driven and Self-Motivated
· Punctual, Adaptive and Proactive
· Engaging Communication Style


At Core Logic we value our staff and provide excellent working conditions.

Applicants must have the right to work in Australia

Australia and New Zealand's most comprehensive source
of property data, insights and analytics

Are you ready for the next challenge in your career?

CoreLogic RP Data is the industry's leading provider of property information, analytics and risk management services in Australia and New Zealand, serving thousands of real estate agents, developers, investors and multi-national corporations and financial institutions, including the Reserve Bank of Australia.

In this full time Permanent position, we are currently seeking passionate, motivated and solutions focused individuals with a positive outlook who will be apart of a fast paced environment, meeting goals and objectives. Being responsible for building key relationships with our customers, and to support and grow in data acquisition efficiency, to provide solutions, respond to enquiries, concerns and requests in relation to our CoreLogic Products and customer needs. 

Responsibilities:

· Pro-active outbound calling to acquire data, build rapport and relationships with clients
· Direct communication and correspondence (inbound and outbound)
· Promotion of company branding with campaigns, promotions and initiatives
· Manage and identify prospects, opportunities and to support our customers
· Manage and maintain update and feedback reports
· Effective management of call backs and follow ups
· Objection handling and resolving customer enquiries
· Analyse results to assist with compliance and service level agreements
· Attention to detail and quality of data entry is accurate 

What we are looking for:

· Strong phone etiquette and confidence
· Strong experience with inbound/outbound calling  
· Excellent and clear verbal and written communicator
· Critical problem solving
· Ability to excel in a data-driven, metrics oriented environment
· Sound knowledge with Microsoft products and CRM systems
· Understanding of MS Excel/Tableau preferred, not essential
· Proven experience in customer relations and services with KPI/Target's
· Monitoring/Analyse performance of yourself to make improvements
· Understanding of Real Estate terminology

Key Competencies:

· Attention to detail and quality is critical
· Passionate about customer service and experience
· Driven and Self-Motivated
· Punctual, Adaptive and Proactive
· Engaging Communication Style


At Core Logic we value our staff and provide excellent working conditions.

Applicants must have the right to work in Australia

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