Job Description

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Shift Supervisor

Advertiser: Serco Asia Pacific3.1 out of 53.1 overall rating (461 employee reviews) More jobs from this company

Job Information

Job Listing Date
12 Oct 2018
Location
Melbourne, Northern Suburbs
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Shift Supervisor

This is the role for you if you have-

  • Availability to commence on short notice
  • Availability to work on a rotating roster between Monday-Sunday.
  • Demonstrated capability in exercising sound judgement and initiative, while managing sensitive information.
  • An ability to problem solve and demonstrate analytical and decision making skills
  • Client centric approach and focus on continuous improvement.
  • Strong understanding of the key contact centre metrics, technologies and processes.
  • Management experience within a call centre environment  will be an advantage

 

Your role-

  • Lead, Coach and develop your own team to ensure that they are empowered and supported to meet our customer’s requirements.
  • Handle escalated customer issues and act as a liaison point with the client when required.
  • Administer processes and procedures
  • Report on progress against key performance indicators and ensuring that they are met

 

What you will get-

  • Paid full time process-product training provided
  • Developmental Opportunities working for a government client

 

Please note- to be eligible for this role, you will need to be an Australian Citizen and prepared to provide suitable documentation for a thorough Security and Citizenship Check.

 

If this sounds like it’s for you, please apply now. Please submit your cover letter and resume (as one document) addressing the selection criteria. We look forward to receiving your application!

 

About Us-

At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: 
Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day.

Serco values of Trust, Care, Innovation and Pride underpin everything we do.  

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.

To find out more, please visit www.serco.com/aspac

 

Serco

This is the role for you if you have-

  • Availability to commence on short notice
  • Availability to work on a rotating roster between Monday-Sunday.
  • Demonstrated capability in exercising sound judgement and initiative, while managing sensitive information.
  • An ability to problem solve and demonstrate analytical and decision making skills
  • Client centric approach and focus on continuous improvement.
  • Strong understanding of the key contact centre metrics, technologies and processes.
  • Management experience within a call centre environment  will be an advantage

 

Your role-

  • Lead, Coach and develop your own team to ensure that they are empowered and supported to meet our customer’s requirements.
  • Handle escalated customer issues and act as a liaison point with the client when required.
  • Administer processes and procedures
  • Report on progress against key performance indicators and ensuring that they are met

 

What you will get-

  • Paid full time process-product training provided
  • Developmental Opportunities working for a government client

 

Please note- to be eligible for this role, you will need to be an Australian Citizen and prepared to provide suitable documentation for a thorough Security and Citizenship Check.

 

If this sounds like it’s for you, please apply now. Please submit your cover letter and resume (as one document) addressing the selection criteria. We look forward to receiving your application!

 

About Us-

At Serco, you’ll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world. We apply world's best practice, insights and technology across six key sectors: 
Citizen Services, Defence, Healthcare, Immigration, Justice and Transport. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day.

Serco values of Trust, Care, Innovation and Pride underpin everything we do.  

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.

To find out more, please visit www.serco.com/aspac

 

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