Job Description

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Collections Officer / Skip Tracer

Advertiser: CollexaMore jobs from this company

Job Information

Job Listing Date
12 Oct 2018
Sydney, Parramatta & Western Suburbs
$45,000 - $59,999 base plus commission
Work Type
Full Time
Call Centre & Customer Service, Collections

Collexa Recoveries and Investigations currently have an exciting opportunity for experienced Collection Officers and Skip Tracers to join our Team. We are seeking  self-motivated, results driven individuals to join our supportive team.

 Applicants will be required to undertake a full criminal history check and must demonstrate excellent written and verbal communication skills, a high capacity for learning and self-confidence.

Responsibilities include:

  • Recovery/collections of outstanding accounts
  • Manage, action and prioritise accounts within your portfolio to ensure KPIs and expectations are met 
  • An understanding of the legal processes in the collection of commercial/consumer debts
  • Understanding of the ASIC / ACCC guidelines in debt collection
  • Sound client relationship skills
  • Strong communication and negotiation skills
  • Escalate issues/faults/incidents in a timely manner and managed through to resolution
  • Maintain accurate account records, ensuring all relevant customer information is obtained and updated
  • Skip tracing, investigating and locating persons
  • Professional call conduct with customers and third parties
  • Excellent PC skills (Excel-Word-Outlook)
  • Escalate issues/faults/incidents in a timely manner and managed through to resolution 

Career development opportunities exist as you may provide support to differing areas of the team which could include exposure to recovery and legal action. You must have the right to live and work in Australia to apply for this job.


If you believe you possess the skills above, push the button and apply now! 

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You must have the right to live and work in this location to apply for this job.

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