Job Description

Job Header

Applications/Customer Support Specialist

Advertiser: Recruitment Professionals Pty LtdMore jobs from this company

Job Information

Job Listing Date
30 Oct 2018
Location
Melbourne, Eastern Suburbs
Work Type
Full Time
Classification
Healthcare & Medical, Medical Imaging

Applications/Customer Support Specialist

  • Radiology Information Solutions
  • IT Solutions - Workflow Efficiencies
  • RIS, Business Intelligence, Speech Recognition & Integration Solutions

Comrad is the leading and only dedicated provider of comprehensive Radiology Information Systems (RIS) within Australia and New Zealand. They provide innovative healthcare IT systems and services enabling a seamless flow of information and images between Diagnostic Imaging providers, their referring GP’s and specialists, and healthcare billing and claiming. They currently require a Customer Support Specialist to join their team in Melbourne.

Reporting to the Service Desk Manager you will provide application, workflow and technical support to clients and assist with implementing and coordinating upgrades of Comrad products and features at customer sites. You will ensure high levels of customer satisfaction, leading and assisting in problems and incident triage, troubleshooting, investigation and resolution. After-hours and on call support is a necessary part of this role.

Qualifications and Experience

  • Demonstrated experience supporting applications and software
  • Knowledge of radiological technologies, terminology and processes
  • Experience working independently and in team-orientated, collaborative environment
  • Creation of professional documentation, training material and reports
  • Able to meet deadlines and handle diverse tasks simultaneously
  • Strong customer service orientation, Vendor, Stakeholder and Customer Management skills
  • Ability to communicate ideas in both technical and user-friendly language
  • Experienced in the use and support of Microsoft desktop Operating Systems, proficient in the use of Microsoft Office Suite

Please contact Kerry McGill on (02) 9907 8633 for a confidential discussion or forward your resume to kmcgill@recruitprof.com.au

RECRUITMENT PROFESSIONALS Pty Ltd
Ph (02) 9907 8633 Email: kmcgill@recruitprof.com.au
  • Radiology Information Solutions
  • IT Solutions - Workflow Efficiencies
  • RIS, Business Intelligence, Speech Recognition & Integration Solutions

Comrad is the leading and only dedicated provider of comprehensive Radiology Information Systems (RIS) within Australia and New Zealand. They provide innovative healthcare IT systems and services enabling a seamless flow of information and images between Diagnostic Imaging providers, their referring GP’s and specialists, and healthcare billing and claiming. They currently require a Customer Support Specialist to join their team in Melbourne.

Reporting to the Service Desk Manager you will provide application, workflow and technical support to clients and assist with implementing and coordinating upgrades of Comrad products and features at customer sites. You will ensure high levels of customer satisfaction, leading and assisting in problems and incident triage, troubleshooting, investigation and resolution. After-hours and on call support is a necessary part of this role.

Qualifications and Experience

  • Demonstrated experience supporting applications and software
  • Knowledge of radiological technologies, terminology and processes
  • Experience working independently and in team-orientated, collaborative environment
  • Creation of professional documentation, training material and reports
  • Able to meet deadlines and handle diverse tasks simultaneously
  • Strong customer service orientation, Vendor, Stakeholder and Customer Management skills
  • Ability to communicate ideas in both technical and user-friendly language
  • Experienced in the use and support of Microsoft desktop Operating Systems, proficient in the use of Microsoft Office Suite

Please contact Kerry McGill on (02) 9907 8633 for a confidential discussion or forward your resume to kmcgill@recruitprof.com.au

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