Level 2 Network Support Engineer
Advertiser: Over The Wire Pty LtdMore jobs from this company
- Job Listing Date
- 16 Nov 2018
- Melbourne, CBD & Inner Suburbs
- Work Type
- Full Time
- Information & Communication Technology, Engineering - Network
About the Company
Over the Wire is an ASX listed Telecommunications and IT services company with a difference.
At Over the Wire, we partner with our clients to ensure our solutions are tailored to meet their business needs by utilising our extensive nationwide network, expert staff and leveraging our established carrier relationships.
We strongly believe in work/life balance and flexibility, working hard to create an environment that is diverse, supportive, challenging and team-oriented. At Over the Wire, you will find yourself surrounded by a team of highly skilled, customer service focused people who are passionate about online technology. We are driven to help our customers. Within an informal, social, yet professional environment, we support our staff with the tools they need to achieve today and develop new skills for tomorrow.
About the role
Working as a Level 2 Network Support Engineer within our Melbourne Network Operations Centre (NOC), you will be responsible for completing technical diagnostics and focusing on the restoration of data and voice services, resolving on first call or escalating where necessary.
This role requires an advanced understanding of network fundamentals from both an routing and switching perspective. In addition, strong troubleshooting, problem solving skills and proven customer service skills are essential.
Our Level 2 Network Support Engineers are responsible for:
Support our Level 1 Network Engineers in their frontline role for all customer faults logged via phone or email
Proactively manage complex or escalated customer incidents
Assist Level 1 Network Engineers to provide timely, proactive updates through our ticketing platform
Perform on call duties as required
What will set you apart from the pack
You will have a passion and drive for continuous learning
You enjoy mentoring junior team members at the start of their careers
You will have 2+ years experience in data networking with strong focus on routing and switching
Ideally you will have CCNA/ CCNP/ CCIE certifications
You enjoy talking to customers and providing exceptional customer service
You have the right to live and work in Australia and can complete a mandatory police check
Benefits and Perks
Rostered Shifts between 6:30am - 6:30pm
We organise regular social events, with monthly catered lunches and casual friday afternoon nibbles and beverages
Employee Share Scheme
Incremental salary increases based on performance and industry certifications
Our NOC is the breeding ground for our talent, this role will give you the opportunity to fast track your career into other positions within our company.
Apply now and send a copy of your cover letter and resume through to our team.