Job Description

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Level 2 Network Support Engineer

Advertiser: Over The Wire Pty LtdMore jobs from this company

Job Information

Job Listing Date
16 Nov 2018
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Information & Communication Technology, Engineering - Network

About the Company

Over the Wire is an ASX listed Telecommunications and IT services company with a difference.

At Over the Wire, we partner with our clients to ensure our solutions are tailored to meet their business needs by utilising our extensive nationwide network, expert staff and leveraging our established carrier relationships.

We strongly believe in work/life balance and flexibility, working hard to create an environment that is diverse, supportive, challenging and team-oriented. At Over the Wire, you will find yourself surrounded by a team of highly skilled, customer service focused people who are passionate about online technology. We are driven to help our customers. Within an informal, social, yet professional environment, we support our staff with the tools they need to achieve today and develop new skills for tomorrow.

About the role

Working as a Level 2 Network Support Engineer within our Melbourne Network Operations Centre (NOC), you will be responsible for completing technical diagnostics and focusing on the restoration of data and voice services, resolving on first call or escalating where necessary.

This role requires an advanced understanding of network fundamentals from both an routing and switching perspective. In addition, strong troubleshooting, problem solving skills and proven customer service skills are essential.

Key Responsibilities

Our Level 2 Network Support Engineers are responsible for:

  • Support our Level 1 Network Engineers in their frontline role for all customer faults logged via phone or email

  • Proactively manage complex or escalated customer incidents

  • Assist Level 1 Network Engineers to provide timely, proactive updates through our ticketing platform

  • Perform on call duties as required

What will set you apart from the pack

  • You will have a passion and drive for continuous learning

  • You enjoy mentoring junior team members at the start of their careers

  • You will have 2+ years experience in data networking with strong focus on routing and switching

  • Ideally you will have CCNA/ CCNP/ CCIE certifications

  • You enjoy talking to customers and providing exceptional customer service

  • You have the right to live and work in Australia and can complete a mandatory police check

Benefits and Perks

  • Rostered Shifts between 6:30am - 6:30pm

  • We organise regular social events, with monthly catered lunches and casual friday afternoon nibbles and beverages

  • Employee Share Scheme

  • Incremental salary increases based on performance and industry certifications

  • Our NOC is the breeding ground for our talent, this role will give you the opportunity to fast track your career into other positions within our company.


Apply now and send a copy of your cover letter and resume through to our team.

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