Job Description

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Premier Customer Officer - 333 George Street

Advertiser: HSBC3.7 out of 53.7 overall rating (116 employee reviews) More jobs from this company

Job Information

Job Listing Date
7 Dec 2018
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Classification
Banking & Financial Services, Banking - Retail/Branch

Premier Customer Officer - 333 George Street

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
 
Sales, Distribution and Business Development plays a vital role in meeting customer needs by offering the right products through the right channels to the right customer segments, thereby maximising value and business revenue. Responsible for achieving sales and revenue targets and implementing distribution strategy, the team drives the delivery of market leading retail customer experiences.
 
We are currently seeking an ambitious individual to join this team in the role of Premier Customer Officer in our Sydney, 333, George Street Branch.
 
Your main responsibilities will include:
 
  • Assisting with the management and development of a portfolio of diverse personal account relationships.
  • Proactively identifying client’s financial service needs and providing appropriate financial services and personal credit products.
  • Managing the Premier reception area, which includes greeting and assisting the premier customers and ensuring the area is presented in a professional environment.
  • Assisting with the achievement of growth targets by ensuring all relevant documentation is appropriately completed, followed up and executed.
  • Promoting cross-selling opportunities by referring business to appropriate team members.
  • Handling customer complaints and maintaining the complaints database.
To be successful in this role, you will need:
 
  • Minimum Higher School Certificate or equivalent certification/education.
  • A minimum of 2 years customer service experience within a Financial Services environment.
  • Superior customer service skills, including the ability to handle customer complaints and complex issues.
  • Strong communication, interpersonal and relationship building skills.
  • A strong attention to detail and the ability to adapt to changing environments.
  • A strong commitment to teamwork and a willingness to take initiative.
  • Demonstrated ability to prioritise and manage multiple issues with competing deadlines concurrently.  
You’ll achieve more when you join HSBC.
 
www.hsbc.com.au/careers
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
 
Sales, Distribution and Business Development plays a vital role in meeting customer needs by offering the right products through the right channels to the right customer segments, thereby maximising value and business revenue. Responsible for achieving sales and revenue targets and implementing distribution strategy, the team drives the delivery of market leading retail customer experiences.
 
We are currently seeking an ambitious individual to join this team in the role of Premier Customer Officer in our Sydney, 333, George Street Branch.
 
Your main responsibilities will include:
 
  • Assisting with the management and development of a portfolio of diverse personal account relationships.
  • Proactively identifying client’s financial service needs and providing appropriate financial services and personal credit products.
  • Managing the Premier reception area, which includes greeting and assisting the premier customers and ensuring the area is presented in a professional environment.
  • Assisting with the achievement of growth targets by ensuring all relevant documentation is appropriately completed, followed up and executed.
  • Promoting cross-selling opportunities by referring business to appropriate team members.
  • Handling customer complaints and maintaining the complaints database.
To be successful in this role, you will need:
 
  • Minimum Higher School Certificate or equivalent certification/education.
  • A minimum of 2 years customer service experience within a Financial Services environment.
  • Superior customer service skills, including the ability to handle customer complaints and complex issues.
  • Strong communication, interpersonal and relationship building skills.
  • A strong attention to detail and the ability to adapt to changing environments.
  • A strong commitment to teamwork and a willingness to take initiative.
  • Demonstrated ability to prioritise and manage multiple issues with competing deadlines concurrently.  
You’ll achieve more when you join HSBC.
 
www.hsbc.com.au/careers
 
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited.

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