Job Description

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Team Leader - Shelter

Advertiser: RSPCA New South Wales3.6 out of 53.6 overall rating (21 employee reviews) More jobs from this company

Job Information

Job Listing Date
7 Dec 2018
Blue Mountains & Central West
Work Type
Full Time
Farming, Animals & Conservation, Veterinary Services & Animal Welfare

Full-time permanent
Orange Shelter

The Royal Society for the Prevention of Cruelty to Animals NSW is Australia's preeminent animal welfare organisation. We provide a strong voice for animals experiencing cruelty and neglect. The RSPCA is committed to the care and welfare of animals, providing extensive professional facilities, including fully equipped veterinary hospitals and our state-wide shelter network, with hundreds of staff across NSW to care for animals.

Our Orange shelter is looking for an enthusiastic and experienced Team Leader to join our shelter on a full-time basis.  The Team Leader will be responsible for providing exceptional support to the Shelter Manager and provide guidance for staff and volunteers. They will ensure a high standard of animal well being is maintained, and an effective service is provided to the public and stakeholders.

This position is on a full-time basis and will require the successful candidate to work regular weekends and some public holidays within a rotating roster. 

Your responsibilities will include:

•    Oversee daily operations and ensure tasks are carried out appropriately and efficiently and to ensure issues are promptly addressed

•    Provide effective leadership by leading by example, inducting, developing and training employees and volunteers to ensure they provide exceptional customer service and exemplary animal care Leading/managing through the provision of advice, support, guidance and coaching

•    Provide high level of customer service to members of the public to ensure high standards of public relations are maintained

•    Assist with the preparation of the Shelter roster ensuring service requirements are adequately addressed and efficiencies are made.

•    Assist with the organisation and co-ordination of special events

•    Provide educational talks and Shelter tours when required

•    Clean and maintain animal accommodations, administer medication, and observe animals for signs of injury, illness, or behavioural problems

•    Coordination of foster carers and animals

•    Develop, implement and monitor rehabilitation plans

•    Perform and/or assist with euthanasia

•    Review and ensure compliance with policies and procedures

•    Provide statistical reports and carry out ad hoc administration duties

•    Stock inventory and project management

•    Participate in RSPCA programmes as developed

•    Ensure workplace health and safety initiatives are adhered to

To be successful in this role you will have:

  • Certificate II in Animal Studies or equivalent (essential)
  • Tertiary qualification in management (advantageous)
  • Microchip implanter certification or willingness to obtain
  • Certification in euthanasia
  • Class C driver’s license (essential)
  • At least 3 years’ experience in animal handling and care
  • Previous experience in leading or supervising a team
  • Demonstrated ability to develop and coach a team
  • Strong communication and interpersonal skills
  • Conflict resolution and mediation skills

To be considered for this role please submit your resume and cover letter addressing the selection criteria.

Applications close 28 December 2018

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