Job Description

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Sales & Support Customer Service Representatives (6 Month Fixed Term Full Time)

Advertiser: Kogan.com4 out of 54.0 overall rating (7 employee reviews) More jobs from this company

Job Information

Job Listing Date
7 Dec 2018
Location
Melbourne, CBD & Inner Suburbs
Work Type
Contract/Temp
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Sales & Support Customer Service Representatives (6 Month Fixed Term Full Time)

  • Are you up for an adventure which guarantees to drive and push you to your limits?
  • Are you ready to challenge everything and use analytics to drive your decisions?
  • Do you want to be part of Australia’s e-commerce future?

The Roles

The service we provide to our customers is the most important part of our business, and our customer service team is committed to making every customer experience a positive one. These guys are our direct eyes and ears to our customers, and the feedback that they receive from them help us to constantly improve the Kogan.com customer experience.

Providing one-on-one support via email and phone, the Sales and Support Customer Service Representative roles will have you working to deliver the best support to our customers.
Amongst a variety of tasks - and we mean, multi-tasking must be in your nature! You will be tasked with:
 
  • Answering enquiries from our customers regarding the complete range of products on our website and offering appropriate advice, product and service information;
  • Liaising with our freight carriers to ensure the prompt delivery of all orders placed via the website; and
  • Handle customer queries regarding orders and accounts
 
These roles require outstanding communication skills, so your spelling and grammar will be exceptional and you will have a clear, articulate speaking voice. Plus, you'll understand the importance of providing empathy to, and being patient with our customers.

These roles are to support during our seasonal/peak periods and are on a Full Time, Fixed Term Basis for 6 months. These would be ideal roles for anyone who is currently studying but wants to work full time over the Christmas/End of Year period.

Think you have what it takes to be part of Team Kogan.com?
 
Upload your CV and a cover letter outlining why you want to work for us! Generic cover letters don't cut it here. Make it personal and highly specific to the role.
 
About Us

We’re Kogan.com - pioneers of Australian e-commerce.

We were born in a south-eastern suburb Melbourne garage in 2006 from a young entrepreneur's idea to revolutionise the supply-chain to make the latest products more affordable. Now, we’re the largest Australian pure-play online retail website with hundreds of thousands of visitors each day and a customer base of over a million Aussie shoppers.

Our success is built off technology and digital efficiency to make the most in-demand products and services more affordable and accessible for all Australians.

In our team, we thrive in a dynamic, fast-paced, high-performance culture where we work hard and play harder. We aren’t afraid of change, we embrace it.

We love being pushed outside our comfort zone and being challenged to continuously deliver the best value to our customers and that sets us apart from the rest.
---
 
Heads up!
 
  • Kogan.com is a fast-paced business - our vacancy close dates are subject to change. We will assess applications as they are received, so don't wait to apply!
  • All new Kogan.com team members are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.
Work with us at careers.kogan.com
  • Are you up for an adventure which guarantees to drive and push you to your limits?
  • Are you ready to challenge everything and use analytics to drive your decisions?
  • Do you want to be part of Australia’s e-commerce future?

The Roles

The service we provide to our customers is the most important part of our business, and our customer service team is committed to making every customer experience a positive one. These guys are our direct eyes and ears to our customers, and the feedback that they receive from them help us to constantly improve the Kogan.com customer experience.

Providing one-on-one support via email and phone, the Sales and Support Customer Service Representative roles will have you working to deliver the best support to our customers.
Amongst a variety of tasks - and we mean, multi-tasking must be in your nature! You will be tasked with:
 
  • Answering enquiries from our customers regarding the complete range of products on our website and offering appropriate advice, product and service information;
  • Liaising with our freight carriers to ensure the prompt delivery of all orders placed via the website; and
  • Handle customer queries regarding orders and accounts
 
These roles require outstanding communication skills, so your spelling and grammar will be exceptional and you will have a clear, articulate speaking voice. Plus, you'll understand the importance of providing empathy to, and being patient with our customers.

These roles are to support during our seasonal/peak periods and are on a Full Time, Fixed Term Basis for 6 months. These would be ideal roles for anyone who is currently studying but wants to work full time over the Christmas/End of Year period.

Think you have what it takes to be part of Team Kogan.com?
 
Upload your CV and a cover letter outlining why you want to work for us! Generic cover letters don't cut it here. Make it personal and highly specific to the role.
 
About Us

We’re Kogan.com - pioneers of Australian e-commerce.

We were born in a south-eastern suburb Melbourne garage in 2006 from a young entrepreneur's idea to revolutionise the supply-chain to make the latest products more affordable. Now, we’re the largest Australian pure-play online retail website with hundreds of thousands of visitors each day and a customer base of over a million Aussie shoppers.

Our success is built off technology and digital efficiency to make the most in-demand products and services more affordable and accessible for all Australians.

In our team, we thrive in a dynamic, fast-paced, high-performance culture where we work hard and play harder. We aren’t afraid of change, we embrace it.

We love being pushed outside our comfort zone and being challenged to continuously deliver the best value to our customers and that sets us apart from the rest.
---
 
Heads up!
 
  • Kogan.com is a fast-paced business - our vacancy close dates are subject to change. We will assess applications as they are received, so don't wait to apply!
  • All new Kogan.com team members are required to undergo a National Police Record check and must have full-time Australian working rights on an ongoing basis.

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