Job Description

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Customer Service

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Job Information

Job Listing Date
7 Dec 2018
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Administration & Office Support, Client & Sales Administration

About the business

We are a fast growing, small boutique firm offering both mortgage Broking & accounting services. We offer one stop shop for Tax & Financial Services to individual and small business entities. 


About the role


  • Provide after sales service including assisting customer with onboarding requirements. 

  • Welcoming customer and ensuring all services/accounts are set up correctly. 

  • Following up with existing customers with any enquiries of their accounts

  • Build sustainable relationships 

  • Resolve customer requests on timely manner via phone and email. 

If you have proven customer service experience, a strong attention to detail, able to prioritise your day and have strong communication skills then this is the job you have been waiting for. 

Benefits and perks

In return, you will be remunerated for a competitive salary + superannuation + bonus incentive.

Skills and experience

No experience required for this role, full training will be provided. You must demonstrate the following; 

  • Positive attitude
  • Strong customer service both verbal and written 
  • High attention to detail
  • Proactive
  • Excellent communication skills
  • Excellent time management skills
  • Ability to multi-task and work to tight timeframes
  • High level computer skills

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