Job Description

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Service Desk Technician

Advertiser: Kinetic IT3.7 out of 53.7 overall rating (60 employee reviews) More jobs from this company

Job Information

Job Listing Date
7 Dec 2018
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

 
Service Desk Technician
 
  • Customer focused Help Desk position
  • Build your career with a specialist ICT Managed Services provider
  • CBD Location, 24/7 rotating roster
About the role


A typical day in the service centre team involves remotely managing incidents and requests for a large environment consisting of state-of-the-art technology. In addition to technical skills, you will draw upon a range of skills including customer service, problem solving, time management and team work.

Here are some of the things our service desk team get involved in:

  • Providing exceptional customer service
  • Remotely troubleshooting and resolving technical issues
  • Logging jobs and escalating to cross-functional teams
  • Collaborating with other vendors and service providers
  • Publishing and reviewing knowledge-base articles.
  • Working on a 24/7 rotating roster
About you

You're energetic, compassionate and enjoy solving problems. Your curiosity and willingness to learn is complimented by your recent within customer service or a similar help desk type role. This role stresses the point of following process whilst still knowing when to use your initiative. Awesome technical skills aside, you're great at translating technical jargon into layman's terms.

On top of being a troubleshooting guru, it stands to reason you'll have the following:



  • A customer-focused approach to troubleshooting
  • Top-notch communication skills - both written and verbal
  • Ability to always stay cool, even when under pressure
  • Alignment with Kinetic IT's values (tip: they're on our website)
  • Be comfortable to conduct security checks that need to be completed
About Kinetic IT

Kinetic IT delivers customer-focused, innovative ICT outsourcing services to large and complex IT environments across Australia. Our people focused culture ensures we have a vibrant, interesting workplace that embraces both teamwork and individuality. We provide ample training opportunities and dedicated career paths for our staff, making us an employer of choice. Learn more at KineticIT.com.au or check out our YouTube video.

The next steps

1. Submit your resume online
2. Receive a call from our careers team
3. Attend one of our fun assessment centres
4. Get hired and meet your awesome new team!



If you have any problems with the application form on this ad, you can also send your application directly to careers@kineticit.com.au quoting the reference number OCREQ0005446.


 


About the role


A typical day in the service centre team involves remotely managing incidents and requests for a large environment consisting of state-of-the-art technology. In addition to technical skills, you will draw upon a range of skills including customer service, problem solving, time management and team work.

Here are some of the things our service desk team get involved in:

  • Providing exceptional customer service
  • Remotely troubleshooting and resolving technical issues
  • Logging jobs and escalating to cross-functional teams
  • Collaborating with other vendors and service providers
  • Publishing and reviewing knowledge-base articles.
  • Working on a 24/7 rotating roster
About you

You're energetic, compassionate and enjoy solving problems. Your curiosity and willingness to learn is complimented by your recent within customer service or a similar help desk type role. This role stresses the point of following process whilst still knowing when to use your initiative. Awesome technical skills aside, you're great at translating technical jargon into layman's terms.

On top of being a troubleshooting guru, it stands to reason you'll have the following:



  • A customer-focused approach to troubleshooting
  • Top-notch communication skills - both written and verbal
  • Ability to always stay cool, even when under pressure
  • Alignment with Kinetic IT's values (tip: they're on our website)
  • Be comfortable to conduct security checks that need to be completed
About Kinetic IT

Kinetic IT delivers customer-focused, innovative ICT outsourcing services to large and complex IT environments across Australia. Our people focused culture ensures we have a vibrant, interesting workplace that embraces both teamwork and individuality. We provide ample training opportunities and dedicated career paths for our staff, making us an employer of choice. Learn more at KineticIT.com.au or check out our YouTube video.

The next steps

1. Submit your resume online
2. Receive a call from our careers team
3. Attend one of our fun assessment centres
4. Get hired and meet your awesome new team!



If you have any problems with the application form on this ad, you can also send your application directly to careers@kineticit.com.au quoting the reference number OCREQ0005446.


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