Job Description

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Sales and Service Consultants

Advertiser: Hays Talent SolutionsMore jobs from this company

Job Information

Job Listing Date
7 Dec 2018
Location
Brisbane, CBD & Inner Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Sales and Service Consultants

#CLOSER #BRAVER #FASTER
 
The Role
We currently have multiple full-time opportunities available for Sales and Service Consultants to join our NRMA team located in Brisbane South Bank commencing Monday 14th January 2019.  
 
In this role you will be responsible for handling incoming calls from new and existing customers to assist them in choosing the right coverage and other general enquiries they may have. Key success factors include being a customer focused individual with excellent communication skills, strong ability to build rapport and identify sales opportunities that are in line with customer's needs.
 
Key Responsibilities
  • Support customers by helping them understand insurance and assisting them in choosing the right level of cover for the things they value most. 
  • Through quality conversations with new and existing customers, providing them with the peace of mind that comes from an organisation who will be there to HELP in times of need.
  • Strive to achieve business based targets and outcomes which include sales and retention of business. 
  • Attend and partake in the office-based training and team meetings on a regular basis.
 
Skills & Experience
  • Independent problem-solving skills
  • A strong customer focus and ability to connect with customers
  • A proactive approach and resilience to overcome customer objections
  • Experience working in a sales environment and working towards targets
  • Flexible, Self-sufficient and happy to work in various channels    
 
To be successful you will be able to commit to working full-time hours on a rotating roster between 8am and 8pm from either Monday to Friday or Tuesday to Saturday and live within 1 hours travel time from the office. In return you will be provide with 3 weeks of fulltime paid training followed by a transition to work from home after the 6-month probation period dependent on capability demonstrated and acceptable Home Office requirements being met. 
 
Here are just a few things our employees love about Working for NRMA and Working from Home: 
  • "I love working for a company that truly cares about its employees"
  • "The support I received from Day One right through until today has been exceptional"
  • "I have felt appreciated and treated as an individual right throughout my time here"
  • "The flexible options available in working from home or the Office"
  • "The staff benefits are amazing!! Modern Office in a great location, flexible work program and half priced Insurance, who doesn't love that"
 
About Us
At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:
 
#Proud to be me - we value difference, not sameness
#Together - harnessing our collective wisdom enables us to be our best for our customers & each other
#No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do
 
IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, WFI and Swann Insurance.
 
 
Let's Talk
Start your career journey with us and click ‘Apply'!
 
In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.
 
We encourage Aboriginal and Torres Strait Islanders to apply for this position.
 
hays.com.au
#CLOSER #BRAVER #FASTER
 
The Role
We currently have multiple full-time opportunities available for Sales and Service Consultants to join our NRMA team located in Brisbane South Bank commencing Monday 14th January 2019.  
 
In this role you will be responsible for handling incoming calls from new and existing customers to assist them in choosing the right coverage and other general enquiries they may have. Key success factors include being a customer focused individual with excellent communication skills, strong ability to build rapport and identify sales opportunities that are in line with customer's needs.
 
Key Responsibilities
  • Support customers by helping them understand insurance and assisting them in choosing the right level of cover for the things they value most. 
  • Through quality conversations with new and existing customers, providing them with the peace of mind that comes from an organisation who will be there to HELP in times of need.
  • Strive to achieve business based targets and outcomes which include sales and retention of business. 
  • Attend and partake in the office-based training and team meetings on a regular basis.
 
Skills & Experience
  • Independent problem-solving skills
  • A strong customer focus and ability to connect with customers
  • A proactive approach and resilience to overcome customer objections
  • Experience working in a sales environment and working towards targets
  • Flexible, Self-sufficient and happy to work in various channels    
 
To be successful you will be able to commit to working full-time hours on a rotating roster between 8am and 8pm from either Monday to Friday or Tuesday to Saturday and live within 1 hours travel time from the office. In return you will be provide with 3 weeks of fulltime paid training followed by a transition to work from home after the 6-month probation period dependent on capability demonstrated and acceptable Home Office requirements being met. 
 
Here are just a few things our employees love about Working for NRMA and Working from Home: 
  • "I love working for a company that truly cares about its employees"
  • "The support I received from Day One right through until today has been exceptional"
  • "I have felt appreciated and treated as an individual right throughout my time here"
  • "The flexible options available in working from home or the Office"
  • "The staff benefits are amazing!! Modern Office in a great location, flexible work program and half priced Insurance, who doesn't love that"
 
About Us
At IAG, we believe that everyone has a unique point of view to share, shaped by their life experiences, cultures & passions. We celebrate and commit to:
 
#Proud to be me - we value difference, not sameness
#Together - harnessing our collective wisdom enables us to be our best for our customers & each other
#No boxes - it's not about labels, boxes or categories. It's about building a diverse and inclusive mindset into everything we do
 
IAG is the largest general insurance group in Australia and New Zealand, with a growing presence in Asia. IAG owns some of the region's most trusted brands, including NRMA Insurance, CGU, SGIO, WFI and Swann Insurance.
 
 
Let's Talk
Start your career journey with us and click ‘Apply'!
 
In addition to a diverse and inclusive culture, some of our benefits include 13% superannuation, 50% insurance discounts, flexible work and leave options, generous parental leave and return to work program, recognition and reward program, and various corporate partner discounts.
 
We encourage Aboriginal and Torres Strait Islanders to apply for this position.
 

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