Job Description

Job Header

Branch Customer Service Officer- Grafton

Advertiser: Bananacoast Community Credit Union LtdMore jobs from this company

Job Information

Job Listing Date
7 Dec 2018
Location
Coffs Harbour & North Coast
Work Type
Full Time
Classification
Banking & Financial Services, Banking - Retail/Branch

Branch Customer Service Officer- Grafton

bcu is a multi award winning credit union - and we are seeking an enthusiastic, friendly and passionate Store Ambassador to join our network in the Clarence Valley based at our Grafton Store.

As a Store Ambassador, you will play a key role in representing the business and expanding our personal banking portfolio through the provision of exceptional service and financial solutions to customers with a focus on building trusted relationships.

This is a Full time role working Monday to Friday with the ability to earn that little extra by joining the rotating Saturday morning roster.

A little about us ...

Multi Award Winning, including Winner of Money Magazine's Credit Union of the Year 2016, Mozo's Home Loan Credit Union of the Year 2017 plus various other Canstar Awards - bcu has over 22 branches and offices across the East Coast of Australia ranging from Port Macquarie in New South Wales to the Sunshine Coast in Queensland, including back office operations in both Coffs Harbour and in Brisbane.

We are trusted advisors who pride ourselves on the ability to build positive and mutually beneficial relationships with our customers by providing a range of financial solutions delivered to the highest standards.

Some key responsibilities will include:

  • Developing suitable solutions to meet customer's banking needs.
  • Accurately process customer cash transactions (teller duties) and satisfy customer enquiries
  • Responsibility for individual targets and objectives, including but not limited to, new memberships, deposits, general and risk insurance, personal/consumer lending (including personal loans, credit cards, home loans), and wealth.
  • Ensuring customer accounts, products and services are set up accurately and in a timely and efficient manner.
  • Developing relationships with key stakeholders, internally and externally.
  • Using your knowledge of bcu products and services to proactively cross sell, and identify and refer sales opportunities to specialists (with bcu or external partners).

To be successful for this role, you will need to be able to demonstrate:

  • Good communication and people skills to facilitate relationship building with key stakeholders.
  • Experience in consumer lending, or willingness to achieve bcu lending accreditation, and demonstration capability to do so.
  • Ability to negotiate banking arrangements to meet the short and long term needs of customers and bcu.
  • Demonstrated capability to successfully achieve sales, service and referral targets.
  • Demonstrated ability to make sound business decisions under pressure and time constraints.
  • Prior experience/qualifications in the banking/finance industry will be highly considered

Tier 2 (RG146) qualification, or willingness to gain this qualification, is highly desirable.

Willingness to progress to personal lending would be looked upon favourably.

How to apply

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

If you meet the above criteria, please provide your current resume and a covering letter outlining your skills and experience.

The successful candidate will be required to submit to and pass an assessment deeming them fit to work within the finance industry. (Please read our Privacy Notification  located on the bcu website www.bcu.com.au

Applications Close:  Monday, 31st December 2018 AUS Eastern Daylight Time

(Note candidate screening and interviews may be conducted prior to the closing date of the job advert).

bcu is a multi award winning credit union - and we are seeking an enthusiastic, friendly and passionate Store Ambassador to join our network in the Clarence Valley based at our Grafton Store.

As a Store Ambassador, you will play a key role in representing the business and expanding our personal banking portfolio through the provision of exceptional service and financial solutions to customers with a focus on building trusted relationships.

This is a Full time role working Monday to Friday with the ability to earn that little extra by joining the rotating Saturday morning roster.

A little about us ...

Multi Award Winning, including Winner of Money Magazine's Credit Union of the Year 2016, Mozo's Home Loan Credit Union of the Year 2017 plus various other Canstar Awards - bcu has over 22 branches and offices across the East Coast of Australia ranging from Port Macquarie in New South Wales to the Sunshine Coast in Queensland, including back office operations in both Coffs Harbour and in Brisbane.

We are trusted advisors who pride ourselves on the ability to build positive and mutually beneficial relationships with our customers by providing a range of financial solutions delivered to the highest standards.

Some key responsibilities will include:

  • Developing suitable solutions to meet customer's banking needs.
  • Accurately process customer cash transactions (teller duties) and satisfy customer enquiries
  • Responsibility for individual targets and objectives, including but not limited to, new memberships, deposits, general and risk insurance, personal/consumer lending (including personal loans, credit cards, home loans), and wealth.
  • Ensuring customer accounts, products and services are set up accurately and in a timely and efficient manner.
  • Developing relationships with key stakeholders, internally and externally.
  • Using your knowledge of bcu products and services to proactively cross sell, and identify and refer sales opportunities to specialists (with bcu or external partners).

To be successful for this role, you will need to be able to demonstrate:

  • Good communication and people skills to facilitate relationship building with key stakeholders.
  • Experience in consumer lending, or willingness to achieve bcu lending accreditation, and demonstration capability to do so.
  • Ability to negotiate banking arrangements to meet the short and long term needs of customers and bcu.
  • Demonstrated capability to successfully achieve sales, service and referral targets.
  • Demonstrated ability to make sound business decisions under pressure and time constraints.
  • Prior experience/qualifications in the banking/finance industry will be highly considered

Tier 2 (RG146) qualification, or willingness to gain this qualification, is highly desirable.

Willingness to progress to personal lending would be looked upon favourably.

How to apply

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

If you meet the above criteria, please provide your current resume and a covering letter outlining your skills and experience.

The successful candidate will be required to submit to and pass an assessment deeming them fit to work within the finance industry. (Please read our Privacy Notification  located on the bcu website www.bcu.com.au

Applications Close:  Monday, 31st December 2018 AUS Eastern Daylight Time

(Note candidate screening and interviews may be conducted prior to the closing date of the job advert).

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