Job Description

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Call Centre Agent - Collections

Advertiser: Probe Operations Pty LtdMore jobs from this company

Job Information

Job Listing Date
7 Dec 2018
Location
Melbourne, Eastern Suburbs
Work Type
Full Time
Classification
Call Centre & Customer Service, Collections

Call Centre Agent - Collections

Key Details:
  • Location: Caulfield North
  • Full time - Fixed term 12 months contract commencing immediately
  • Monday to Friday 8am to 8pm | Saturday 9am to 2pm| Rotating roster | No Public Holidays
  • 2 weeks paid full time training
  • Successful applicants will be required to complete Background Check

About Our Company:

Probe Group are Australia's fastest growing and most respected privately owned customer management and
business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now
have over 3000 staff worldwide and are enjoying a period of sustained growth.

About the Role:

  • This role will see you working in a supportive team environment on behalf of Government.
  • You are someone who has been working in a collections role. You have an understanding of and exposure to the Collections space.
  • You know that collecting long standing debts and loans is about researching your facts, wearing the investigative hat, locating the debtors, being persistent, making your calls and engaging in the right conversation with the customer.
  • You are focused on your targets and your approach is highly disciplined.
  • You are a pro at negotiating, dispute resolution and arriving at a win-win situation.


Skills & Capabilities:

Ability to think rationally and independently
Ability to engage, influence and negotiate with Debtors
Excellent communicator with very strong written and verbal communication skills
The willingness and ability to learn computer systems
High attention to detail


Culture & Benefits:

  • Ongoing coaching and support
  • Growing Organization - Multiple career progression opportunities
  • Fast paced, innovative & rewarding environment

How to Apply:
If you think this sounds like a great opportunity to work for the PROBE family then click apply now!

Key Details:
  • Location: Caulfield North
  • Full time - Fixed term 12 months contract commencing immediately
  • Monday to Friday 8am to 8pm | Saturday 9am to 2pm| Rotating roster | No Public Holidays
  • 2 weeks paid full time training
  • Successful applicants will be required to complete Background Check

About Our Company:

Probe Group are Australia's fastest growing and most respected privately owned customer management and
business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now
have over 3000 staff worldwide and are enjoying a period of sustained growth.

About the Role:

  • This role will see you working in a supportive team environment on behalf of Government.
  • You are someone who has been working in a collections role. You have an understanding of and exposure to the Collections space.
  • You know that collecting long standing debts and loans is about researching your facts, wearing the investigative hat, locating the debtors, being persistent, making your calls and engaging in the right conversation with the customer.
  • You are focused on your targets and your approach is highly disciplined.
  • You are a pro at negotiating, dispute resolution and arriving at a win-win situation.


Skills & Capabilities:

Ability to think rationally and independently
Ability to engage, influence and negotiate with Debtors
Excellent communicator with very strong written and verbal communication skills
The willingness and ability to learn computer systems
High attention to detail


Culture & Benefits:

  • Ongoing coaching and support
  • Growing Organization - Multiple career progression opportunities
  • Fast paced, innovative & rewarding environment

How to Apply:
If you think this sounds like a great opportunity to work for the PROBE family then click apply now!

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