Job Description

Job Header

CUSTOMER OPERATIONS

Advertiser: SpriggyMore jobs from this company

Job Information

Job Listing Date
7 Dec 2018
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Full Time
Classification
Banking & Financial Services, Client Services

Spriggy is a rapid growth Australian fintech startup, based in Sydney thriving in a period of exponential growth. We are redefining the way families teach their children about money in today’s increasing cashless world via our unique app and prepaid card service.

Since launch in 2016, Spriggy has grown to over  200,000 members with more than 400 families joining Spriggy everyday! This success means that for the right person, we now have an excellent opportunity with an immediate start.

As a member of Customer Operations, you will be instrumental in the delivery of our products and services in a business where the customer is at the centre of everything we do. This is a broad role that will ensure you can utilise all your past experience in successfully delivering exceptional customer and business outcomes.

The role:

  • Responsibility for daily operational processes including card management

  • Customer on-boarding and lifecycle management including identification and fraud checks

  • Assist the customer support team in delivering top level customer service by accurately and efficiently processing customer instructions

  • Ensure transactions are processed in a timely and accurate manner

  • Monitor and report on platform wide issues and exceptions to defined requirements

  • Stock order management and logistics

  • Effectively communicate complex issues directly with our members in a way they can easily understand

  • Maintain an in-depth understanding of the Spriggy app and service processes

You will have:

  • Experience within the card industry will be a distinct advantage

  • Exceptional verbal and written communication skills

  • Excellent problem solving and analytical skills

  • Motivated self-starter who can manage multiple responsibilities to tight timelines

Benefits

Now we think Spriggy is the best place to work but we may be biased… so here’s a few awesome perks of being part of the Spriggy Team:

  • Make a difference helping a generation of young Australians be happier about money

  • Awesome team to help you succeed

  • Work From Home Thursdays

  • Dedicated time to learn and be creative

  • Our office is super central in the CBD on Pitt Street

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