Job Description

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Lead Consultant

Advertiser: Converga3.1 out of 53.1 overall rating (46 employee reviews) More jobs from this company

Job Information

Job Listing Date
8 Jan 2019
Location
Sydney, Ryde & Macquarie Park
Work Type
Full Time
Classification
Information & Communication Technology, Consultants

Lead Consultant

About Us

Converga is a leading provider of Business Process Outsourcing (BPO) solutions, specialising in digital transformation, accounts payable, digital mail and workflow as well as AI solutions.  With offices in Australia, New Zealand, Philippines and the United States. Over the years we’ve developed innovative solutions, taking our customers on a journey of digital transformation. In 2015, Converga became part of Canon Australia providing customers with access to a greater array of products and services.

About the Role

The Lead Consultant performs a pivotal role in solution delivery. Engaging with potential new clients in a pre-sales capacity, responding to Tenders/RFIs, requirement gathering and documentation, project coordination and delivery through to operations, all with a seamless client experience.

The Lead Consultant should be organised, process driven and results oriented and always act with the customer front of mind.

Main Duties

  • Work with the client and sales to understand business requirements
  • Align these requirements with our capabilities and solutions
  • Identify where we can add value to processes
  • Perform consultancy and requirements gathering to document business requirements
  • Understand and cost client solution and report on project budget adherence
  • Document the proposed solution architecture and prepare presentations that clearly describe the solution, benefits and value in a pre-sales/SME capacity
  • Cost the solution obtaining input from development, operations and third parties. Input pricing data in conjunction with the Product/Solutions manager and Sales
  • Actively participate in post implementation reviews and promote the ‘lessons learned’ to achieve improved systems, processes, procedures and best practices.
  • Support the implementation process in conjunction with the Project Co-ordinator and Account Manager.
  • Oversee the successful implementation and onboarding of projects

Key Requirements

  • Minimum of 4 years working in a business process environment
  • Bachelor’s Degree in Commerce, Information Management, Business Administration, or similar post graduate work experience
  • Project Management Qualification (desirable)
  • Technical/non-technical Business Analysis background
  • Formal Presentation Training
  • In depth knowledge of capabilities needed to support business process services; specifically, document scanning, classification, recognition, data capture and exception processing
  • Knowledge of specific client processes in our target markets of Banking, Insurance, Government and Finance
  • Excellent written and verbal communication skills
  • Excellent presentation skills
  • Knowledge of Content Management, Workflow, and ERP systems
  • Knowledge of robotics, AI and cognitive learning solutions desirable
  • Development of business process solutions, particularly in the use of ‘workflow tools’
  • Practical experience with the sales bid process and responding to RFI’s & RFP’s

This is a fantastic opportunity for those wanting to gain valuable experience within a successful organisation focused on staff development and recognition! 

If you believe you possess all the skills and attributes required for this role, please submit your cover letter and CV by clicking Apply for This Job!

WANT TO KNOW MORE?

For more information visit our websites:
www.converga.com.au | www.converga.co.nz

About Us

Converga is a leading provider of Business Process Outsourcing (BPO) solutions, specialising in digital transformation, accounts payable, digital mail and workflow as well as AI solutions.  With offices in Australia, New Zealand, Philippines and the United States. Over the years we’ve developed innovative solutions, taking our customers on a journey of digital transformation. In 2015, Converga became part of Canon Australia providing customers with access to a greater array of products and services.

About the Role

The Lead Consultant performs a pivotal role in solution delivery. Engaging with potential new clients in a pre-sales capacity, responding to Tenders/RFIs, requirement gathering and documentation, project coordination and delivery through to operations, all with a seamless client experience.

The Lead Consultant should be organised, process driven and results oriented and always act with the customer front of mind.

Main Duties

  • Work with the client and sales to understand business requirements
  • Align these requirements with our capabilities and solutions
  • Identify where we can add value to processes
  • Perform consultancy and requirements gathering to document business requirements
  • Understand and cost client solution and report on project budget adherence
  • Document the proposed solution architecture and prepare presentations that clearly describe the solution, benefits and value in a pre-sales/SME capacity
  • Cost the solution obtaining input from development, operations and third parties. Input pricing data in conjunction with the Product/Solutions manager and Sales
  • Actively participate in post implementation reviews and promote the ‘lessons learned’ to achieve improved systems, processes, procedures and best practices.
  • Support the implementation process in conjunction with the Project Co-ordinator and Account Manager.
  • Oversee the successful implementation and onboarding of projects

Key Requirements

  • Minimum of 4 years working in a business process environment
  • Bachelor’s Degree in Commerce, Information Management, Business Administration, or similar post graduate work experience
  • Project Management Qualification (desirable)
  • Technical/non-technical Business Analysis background
  • Formal Presentation Training
  • In depth knowledge of capabilities needed to support business process services; specifically, document scanning, classification, recognition, data capture and exception processing
  • Knowledge of specific client processes in our target markets of Banking, Insurance, Government and Finance
  • Excellent written and verbal communication skills
  • Excellent presentation skills
  • Knowledge of Content Management, Workflow, and ERP systems
  • Knowledge of robotics, AI and cognitive learning solutions desirable
  • Development of business process solutions, particularly in the use of ‘workflow tools’
  • Practical experience with the sales bid process and responding to RFI’s & RFP’s

This is a fantastic opportunity for those wanting to gain valuable experience within a successful organisation focused on staff development and recognition! 

If you believe you possess all the skills and attributes required for this role, please submit your cover letter and CV by clicking Apply for This Job!

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How many years' experience do you have in a consulting role?
  • How much notice are you required to give your current employer?
  • What's your expected annual base salary?
  • How many years of project management experience do you have?

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