Job Description

Job Header

IT Service Delivery Coordinator

Advertiser: Medical Insurance Group AustraliaMore jobs from this company

Job Information

Job Listing Date
21 Dec 2018
Location
Adelaide
Work Type
Full Time
Classification
Information & Communication Technology, Help Desk & IT Support

IT Service Delivery Coordinator

About our business

With a history spanning 120 years, we are proud and passionate about the service and support we provide to our clients.  As a leading, national medical indemnity insurer to the healthcare profession, we play a significant role in protecting and supporting our clients in their practice of medicine.   MIGA provides insurance protection backed by a range of support services, which encompass insurance advice, risk management education, claims management and medico-legal support, advocacy and peer support. We are a dynamic, multifaceted business seeking a IT Service Delivery Coordinator with passion and drive to help us grow our business pipeline.

 

Your new role

Reporting to the IT Manager you will be responsible for the maintenance, support and administration of MIGA’s IT environment. The role will focus on ensuring MIGA’s internal customers are provided with excellent customer service and that internal service requests are proactively remediated in line with company SLA’s and vendor contracts. In addition, you will also be responsible for the proactive maintenance of MIGA’s server infrastructure, telephony, core applications and managing the service performance of the IT team.

 

This role will ideally suit an IT professional with exceptional customer service skills, who enjoys delivering technical solutions and has a track record of managing a proactive IT Service Desk

 

Reporting to the IT Manager you will be responsible for:

  • Developing and supporting server infrastructure and business applications and establish processes and procedures necessary to make the IT service successful
  • Establishing and maintain a service orientated, customer focused IT function that supports ongoing operations that drive efficiency, proactivity, quality and customer service
  • Ensuring that enterprise information systems and infrastructure operate according to internal standards, external accrediting agency standards and legal requirements
  • Leading the IT Support Officer and develop adequate reporting on internal and external SLA’s and performance metrics for the IT Manager

 

What you’ll need to succeed

To be considered for this role, you must have Experience in:

  • Level 2 / 3 Helpdesk
  • supporting switches, routers and Watchguard Firewalls
  • supporting and maintaining Windows Server / Desktops / Active Directory, Exchange 2016 and SQL Server 2012/2016
  • supporting a Virtualized Environment (ESXi / VCenter / Hyper-V)
  • supporting data storage and backup infrastructure applications (VEEAM)
  • working at a senior level within a professional services environment
  • Help Desk ticketing applications and generation of SLA reporting

 

You will also have specialist knowledge and application of legislation, regulations, policies and standard practice and procedures relevant to Information technology with an ability to identify and develop policies and solutions from identified corporate goals and objectives.  

 

What you’ll get in return

  • Be part of a professional and dynamic team and a growing organisation that is committed to service and quality
  • Fantastic working environment with great company benefits
  • Adelaide CBD location in a modern office environment.

 

To apply please forward a resume and cover letter (no longer than two pages) which clearly addresses:

  1. The reason for your interest, and
  2. How your skills and experience suit the role

via the Apply button

 

For a confidential discussion and a copy of the Position Description, please contact Julian Crea on 1800 777 156. For further information on MIGA please visit our website www.miga.com.au

 

Applications close Friday, 18 January 2019

Julian Crea, Human Resources Advisor
Medical Insurance Group Australia
1800 777 156
recruitment@miga.com.au

About our business

With a history spanning 120 years, we are proud and passionate about the service and support we provide to our clients.  As a leading, national medical indemnity insurer to the healthcare profession, we play a significant role in protecting and supporting our clients in their practice of medicine.   MIGA provides insurance protection backed by a range of support services, which encompass insurance advice, risk management education, claims management and medico-legal support, advocacy and peer support. We are a dynamic, multifaceted business seeking a IT Service Delivery Coordinator with passion and drive to help us grow our business pipeline.

 

Your new role

Reporting to the IT Manager you will be responsible for the maintenance, support and administration of MIGA’s IT environment. The role will focus on ensuring MIGA’s internal customers are provided with excellent customer service and that internal service requests are proactively remediated in line with company SLA’s and vendor contracts. In addition, you will also be responsible for the proactive maintenance of MIGA’s server infrastructure, telephony, core applications and managing the service performance of the IT team.

 

This role will ideally suit an IT professional with exceptional customer service skills, who enjoys delivering technical solutions and has a track record of managing a proactive IT Service Desk

 

Reporting to the IT Manager you will be responsible for:

  • Developing and supporting server infrastructure and business applications and establish processes and procedures necessary to make the IT service successful
  • Establishing and maintain a service orientated, customer focused IT function that supports ongoing operations that drive efficiency, proactivity, quality and customer service
  • Ensuring that enterprise information systems and infrastructure operate according to internal standards, external accrediting agency standards and legal requirements
  • Leading the IT Support Officer and develop adequate reporting on internal and external SLA’s and performance metrics for the IT Manager

 

What you’ll need to succeed

To be considered for this role, you must have Experience in:

  • Level 2 / 3 Helpdesk
  • supporting switches, routers and Watchguard Firewalls
  • supporting and maintaining Windows Server / Desktops / Active Directory, Exchange 2016 and SQL Server 2012/2016
  • supporting a Virtualized Environment (ESXi / VCenter / Hyper-V)
  • supporting data storage and backup infrastructure applications (VEEAM)
  • working at a senior level within a professional services environment
  • Help Desk ticketing applications and generation of SLA reporting

 

You will also have specialist knowledge and application of legislation, regulations, policies and standard practice and procedures relevant to Information technology with an ability to identify and develop policies and solutions from identified corporate goals and objectives.  

 

What you’ll get in return

  • Be part of a professional and dynamic team and a growing organisation that is committed to service and quality
  • Fantastic working environment with great company benefits
  • Adelaide CBD location in a modern office environment.

 

To apply please forward a resume and cover letter (no longer than two pages) which clearly addresses:

  1. The reason for your interest, and
  2. How your skills and experience suit the role

via the Apply button

 

For a confidential discussion and a copy of the Position Description, please contact Julian Crea on 1800 777 156. For further information on MIGA please visit our website www.miga.com.au

 

Applications close Friday, 18 January 2019

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • Do you have experience working in a technical support role?

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