Job Description

Job Header

Student Advisor (0.5 FTE)

Advertiser: Online Education Services4.9 out of 54.9 overall rating (12 employee reviews) More jobs from this company

Job Information

Job Listing Date
2 Jan 2019
Location
Melbourne, CBD & Inner Suburbs
Work Type
Full Time
Classification
Education & Training, Student Services

Student Advisor (0.5 FTE)

Online Education Services (OES)

OES was formed out of a partnership between SEEK Limited and Swinburne University. By combining SEEK Limited's global reach and financial backing, with Swinburne University's reputation in tertiary education, this partnership has successfully formed a true leader in providing quality online education. OES is now recognised as an innovative market leader in online education and continues to go from success to success.

Our students are at the heart of everything we do, and our partner universities are committed to student outcomes that reflect high quality learning. OES has experienced tremendous student growth and success in just 6 years.  Through each chapter and each milestone we have celebrated our success, and empowered and developed our people to continue to take pride in the preservation of our values based culture and passion for our students.

This is reflected in OES being awarded AON Hewitt's Best Employer award 2017.

The role:

Day-to-day the Student Advisor is the first point of contact for students via phone, email and web chatter, dealing with a range of queries or issues. These include general academic advice, emotional support, technical assistance as well as enquiries relating to courses and University processes.

The Student Advisor team are built on a solid foundation of trust, teamwork, empathy and quality service. They are there to support our students and each other with a balance of fun and professionalism, with team building activities, on-going training and personal development a key part of their success.

This role is one of the most crucial in the business and is a true gateway to a successful career. Individuals are carefully selected from various backgrounds, life experience, and skills but are all bound by a sense of dedication to providing quality support to our students. We take our time in consistently recruiting inspired, friendly and passionate people for you to work alongside.

What you'll bring:

  • A minimum bachelor level degree
  • Previous experience within a customer service focused role
  • Excellent interpersonal and communication skills
  • Ability to work within a structured role, but also show initiative
  • A solution focused approach with a pro-active attitude to supporting students
  • Team centricity and a can do attitude
  • Availability for different shift patterns (see below)

This role is 0.5 (5 days per fortnight), and you must be available to work shifts across the following hours:

Mon-Fri 8am-9pm (AEST), and weekends and public holidays from 10am-6pm (AEST). Penalty rates apply for weekends and public holidays.

Although this role is predominately part time, there is an expectation that during peak periods you are able to flex up to full time hours. Additionally during the training period (first 3-4 weeks) you will be required to attend full time. 

Ready to join us?

Apply now with a CV and cover letter outlining your reason for choosing Online Education Services.

Applications without a cover letter will not be considered.

 

Chelsea Lowe
Recruitment Coordinator

Online Education Services (OES)

OES was formed out of a partnership between SEEK Limited and Swinburne University. By combining SEEK Limited's global reach and financial backing, with Swinburne University's reputation in tertiary education, this partnership has successfully formed a true leader in providing quality online education. OES is now recognised as an innovative market leader in online education and continues to go from success to success.

Our students are at the heart of everything we do, and our partner universities are committed to student outcomes that reflect high quality learning. OES has experienced tremendous student growth and success in just 6 years.  Through each chapter and each milestone we have celebrated our success, and empowered and developed our people to continue to take pride in the preservation of our values based culture and passion for our students.

This is reflected in OES being awarded AON Hewitt's Best Employer award 2017.

The role:

Day-to-day the Student Advisor is the first point of contact for students via phone, email and web chatter, dealing with a range of queries or issues. These include general academic advice, emotional support, technical assistance as well as enquiries relating to courses and University processes.

The Student Advisor team are built on a solid foundation of trust, teamwork, empathy and quality service. They are there to support our students and each other with a balance of fun and professionalism, with team building activities, on-going training and personal development a key part of their success.

This role is one of the most crucial in the business and is a true gateway to a successful career. Individuals are carefully selected from various backgrounds, life experience, and skills but are all bound by a sense of dedication to providing quality support to our students. We take our time in consistently recruiting inspired, friendly and passionate people for you to work alongside.

What you'll bring:

  • A minimum bachelor level degree
  • Previous experience within a customer service focused role
  • Excellent interpersonal and communication skills
  • Ability to work within a structured role, but also show initiative
  • A solution focused approach with a pro-active attitude to supporting students
  • Team centricity and a can do attitude
  • Availability for different shift patterns (see below)

This role is 0.5 (5 days per fortnight), and you must be available to work shifts across the following hours:

Mon-Fri 8am-9pm (AEST), and weekends and public holidays from 10am-6pm (AEST). Penalty rates apply for weekends and public holidays.

Although this role is predominately part time, there is an expectation that during peak periods you are able to flex up to full time hours. Additionally during the training period (first 3-4 weeks) you will be required to attend full time. 

Ready to join us?

Apply now with a CV and cover letter outlining your reason for choosing Online Education Services.

Applications without a cover letter will not be considered.

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you have customer service experience?
  • What's your highest level of education?

Right to live and work

You must have the right to live and work in this location to apply for this job.

Report this job advert

Be careful- Don’t provide your bank or credit card details when applying for jobs. If you see something suspicious .

Share this role