Job Description

Job Header

Customer Service Officer Call Centre

Advertiser: easyflowers.com.auMore jobs from this company

Job Information

Job Listing Date
3 Jan 2019
Location
Adelaide
Work Type
Casual/Vacation
Classification
Call Centre & Customer Service, Customer Service - Call Centre

Are you passionate about delivering excellent customer service?

Your new role

As a valuable member of the customer service team you will play an integral role within the business to provide a professional level of support to both the customer and florist network of EASYFLOWERS. You will utilise your strong communication skills to understand customer needs and your problem-solving skills will deliver effective customer outcomes.

This role is to initially support the 4-6 week Valentine's Day peak period.

What does success look like?

  • Your manager, team and customers value your work. You are professional and provide effective customer support and they know you are exceptional.
  • You enjoy coming to work to learn and challenge yourself.
  • You feel satisfied supporting the needs of customers and enabling positive outcomes.
  • Through delivering an excellent customer experience, the business continues to strengthen it's position in the current market.

Your new organisation

EASYFLOWERS is one of the largest and most reliable online florists in Australia. We're lucky enough to create genuine, every day emotional connections for our amazing customers.

What we can offer you:

 

  • Training with the opportunity to learn and grow professionally.
  • Casual working hours.
  • Supportive team culture, who are passionate about delivering service excellence.

What you offer us / your capabilities:

  • Customer service experience
  • Excellent communication and relationship management skills.
  • Excellent time management skills with ability to prioritise.
  • Excellent computer and administration skills.
  • Willingness to learn with a great eye for detail.
  • Passion for working in a team environment.
  • A high level of initiative with strong problem-solving skills.
  • Ability to work a variety of shifts.

Applications require a resume and covering letter that outlines your availability and briefly addresses the capabilities required as outlined above (maximum 2 pages). Applications are to be submitted directly through Seek.

 

 

 

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Have you worked in a call centre before?
  • Do you have customer service experience?
  • Are you available to work on a rotating roster?
  • Do you have experience in a sales role?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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