Job Description

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Customer Service Collections Specialist

Advertiser: ACM Group3.1 out of 53.1 overall rating (31 employee reviews) More jobs from this company

Job Information

Job Listing Date
10 Jan 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Salary
Up to 2 X uncapped $$ bonus per month
Work Type
Full Time
Classification
Banking & Financial Services, Account & Relationship Management
ACM Group provides a pathway forward

Customer Service Collections Specialist

ABOUT ACM GROUP:

ACM Group Ltd, are the largest privately owned debt acquisition company in Australia with over 35 years industry experience. We are 300+ strong here in Sydney, Australia and Manilla, Philippines.

ABOUT THE ROLE:

•Manage your own ledger - build relationships and help resolve debt for your clients

•Making high levels of outbound calls

•Conducting skip tracing and using various investigation techniques/tools to locate customers who are no longer contactable.

•Strive to reach your KPI's and budgets

WHAT WE ARE LOOKING FOR IN YOU:

•No previous collections experience required

•Experience in customer service, retail or hospitality is beneficial

•Must be self-motivated

•A positive CAN-DO attitude

•Ability to work as part of a team

•Listening to what our customers have to say and approaching them with a respectful manner

WHAT WE HAVE TO OFFER YOU:

Hours: Full time Monday to Friday – 12pm late shift start Mondays!

•Training: 1 week group training and 8 weeks on the floor training.

•Growth: Potential for three salary increases in your first year!

•Progression: Potential for career advancement and plenty of exciting opportunities. All of our managers in operations started their journey in this entry level role.

Perk: Smart casual wear FRIDAYS!

Location: Sydney CBD - 5 minute walk from Museum station.

•Incentives: Fortnightly uncapped bonuses, weekly competitions, with the potential of winning nearly a 5hr early mark on Friday!

Click Apply below to start your career with us!

For more information in respect to the position we will discuss this in full at the point of interview

To be considered for this role: YOU MUST BE AN AUSTRALIAN CITIZEN OR A PERMANENT RESIDENT OF AUSTRALIA AND BE 18+ YEARS

ABOUT ACM GROUP:

ACM Group Ltd, are the largest privately owned debt acquisition company in Australia with over 35 years industry experience. We are 300+ strong here in Sydney, Australia and Manilla, Philippines.

ABOUT THE ROLE:

•Manage your own ledger - build relationships and help resolve debt for your clients

•Making high levels of outbound calls

•Conducting skip tracing and using various investigation techniques/tools to locate customers who are no longer contactable.

•Strive to reach your KPI's and budgets

WHAT WE ARE LOOKING FOR IN YOU:

•No previous collections experience required

•Experience in customer service, retail or hospitality is beneficial

•Must be self-motivated

•A positive CAN-DO attitude

•Ability to work as part of a team

•Listening to what our customers have to say and approaching them with a respectful manner

WHAT WE HAVE TO OFFER YOU:

Hours: Full time Monday to Friday – 12pm late shift start Mondays!

•Training: 1 week group training and 8 weeks on the floor training.

•Growth: Potential for three salary increases in your first year!

•Progression: Potential for career advancement and plenty of exciting opportunities. All of our managers in operations started their journey in this entry level role.

Perk: Smart casual wear FRIDAYS!

Location: Sydney CBD - 5 minute walk from Museum station.

•Incentives: Fortnightly uncapped bonuses, weekly competitions, with the potential of winning nearly a 5hr early mark on Friday!

Click Apply below to start your career with us!

For more information in respect to the position we will discuss this in full at the point of interview

To be considered for this role: YOU MUST BE AN AUSTRALIAN CITIZEN OR A PERMANENT RESIDENT OF AUSTRALIA AND BE 18+ YEARS

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • How much notice are you required to give your current employer?
  • Do you have customer service experience?
  • Do you have experience in a sales role?

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