Job Description

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Duty Manager

Advertiser: Eastern Suburbs Leagues Club Ltd.More jobs from this company

Job Information

Job Listing Date
10 Jan 2019
Location
Sydney, CBD, Inner West & Eastern Suburbs
Work Type
Casual/Vacation
Classification
Hospitality & Tourism, Management

Duty Manager

Easts Group is an organisation with a proud history and affiliation to the Sydney Roosters.

We are seeking a motivated, driven and experienced leader to join our team as a Casual Duty Manager at Easts Leagues, Bondi Junction.

This position is a great opportunity to work for a Club group that promotes from within, rewards hard work and values workers of all ages.

As a Duty Manager at Easts Leagues you will be an enthusiastic person, with a can-do attitude. You will report to the Operations Manager, and your primary focus will be to lead the frontline team, deliver exceptional customer service, whilst also assuming full accountability of the operational running of the club.  

Duties and responsibilities:

  • Ensuring all front of house and operational areas of Club run seamlessly, including provision of gaming technology, gaming services, cashier, reception, food and beverage services, entertainment, promotions, ensuring areas are sufficiently staffed.
  • Supervision and co-ordination of staff in the club, including training and mentoring
  • Finding solutions to customer issues and provide direction to staff as required
  • Monitoring compliance with all legislative requirements and Club policies
  • Ensuring high customer service standards are maintained at an optimum level
  • Manage the conduct and performance of staff and conduct probation & quarterly performance reviews
  • Act as a key advisor to the senior management team

Skills & experience:

  • Minimum 2 years’ experience
  • Leadership experience
  • Experience within a Club environment
  • Exceptional customer service skills
  • Excellent verbal and written communication skills
  • The ability to accurately and efficiently solve problems
  • A flexible approach to work is required, required to work a mix of days, nights, weekends, and public holidays
  • Current RSA & RCG competency card – essential

Rewards & Benefits:

  • Free tickets to Sydney Roosters home games and discounted Roosters merchandise
  • The opportunity to volunteer in your community and be paid for it
  • A generous employee reward and recognition program
  • Learning and development opportunities
  • Great discounts on food and beverage items and much more!

We look forward to hearing from you!

Only shortlisted candidates will be contacted.

Success only comes from a great team, join ours!
eastsgroup.com.au/careers

Easts Group is an organisation with a proud history and affiliation to the Sydney Roosters.

We are seeking a motivated, driven and experienced leader to join our team as a Casual Duty Manager at Easts Leagues, Bondi Junction.

This position is a great opportunity to work for a Club group that promotes from within, rewards hard work and values workers of all ages.

As a Duty Manager at Easts Leagues you will be an enthusiastic person, with a can-do attitude. You will report to the Operations Manager, and your primary focus will be to lead the frontline team, deliver exceptional customer service, whilst also assuming full accountability of the operational running of the club.  

Duties and responsibilities:

  • Ensuring all front of house and operational areas of Club run seamlessly, including provision of gaming technology, gaming services, cashier, reception, food and beverage services, entertainment, promotions, ensuring areas are sufficiently staffed.
  • Supervision and co-ordination of staff in the club, including training and mentoring
  • Finding solutions to customer issues and provide direction to staff as required
  • Monitoring compliance with all legislative requirements and Club policies
  • Ensuring high customer service standards are maintained at an optimum level
  • Manage the conduct and performance of staff and conduct probation & quarterly performance reviews
  • Act as a key advisor to the senior management team

Skills & experience:

  • Minimum 2 years’ experience
  • Leadership experience
  • Experience within a Club environment
  • Exceptional customer service skills
  • Excellent verbal and written communication skills
  • The ability to accurately and efficiently solve problems
  • A flexible approach to work is required, required to work a mix of days, nights, weekends, and public holidays
  • Current RSA & RCG competency card – essential

Rewards & Benefits:

  • Free tickets to Sydney Roosters home games and discounted Roosters merchandise
  • The opportunity to volunteer in your community and be paid for it
  • A generous employee reward and recognition program
  • Learning and development opportunities
  • Great discounts on food and beverage items and much more!

We look forward to hearing from you!

Only shortlisted candidates will be contacted.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • Do you hold a current Responsible Service of Alcohol (RSA) certificate?
  • How many years' experience do you have as a duty manager?
  • Do you hold a current Responsible Conduct of Gambling (RCG) certificate?
  • Which of the following days and times are you available to work?

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