Job Description

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Customer Service Officer

Advertiser: Sedgwick Australia Pty LtdMore jobs from this company

Job Information

Job Listing Date
10 Jan 2019
Location
Wollongong, Illawarra & South Coast
Work Type
Casual/Vacation
Classification
Insurance & Superannuation, Claims

Customer Service Officer

ABOUT SEDGWICK

The Sedgwick brand incorporates Cunningham Lindsey and Vericlaim bringing Sedgwick firmly into the international arena. Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. We provide a broad range of resources tailored to our clients’ specific needs in casualty, property, marine, benefits and other lines. At Sedgwick, caring counts®; through the dedication and exper­tise of more than 21,000 colleagues across 65 countries, the company takes care of people and organisations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. For more, see www.sedgwick.com.


ABOUT THE ROLE

This is a fantastic opportunity to join a well-established organisation and add value to the business in its next stage of growth. We have casual Customer Service Officer positions available with immediate start required. You need to be available up to 37.5 hours a week, for up to seven weeks and then possibly on a more casual basis.

The focus of the Customer Service Officer role is to provide assistance and claims services to our clients and customers through continuous and proactive settlement of their claims.


DUTIES

  • Proactive claims management with a focus on shortening claim life;
  • Manage relationships over the phone with clients and contractors;
  • Manage incoming and outgoing calls;
  • Perform a variety of support and administration task;
  • Written and verbal communication with external parties;
  • Meeting service level agreements and internal deadlines;
  • Ensuring compliance with relevant service level agreements and codes.


SKILLS & EXPERIENCE

  • Demonstrated customer service experience;
  • Exceptional written and verbal communication skills;
  • Advanced problem solving skills and attention to detail,
  • The ability to work in a fast-paced high volume environment,
  • Intermediate computer skills (competent in using Word, Excel and Lotus Notes);
  • Report writing experience and knowledge of correct grammar/spelling,
  • Insurance industry experience is preferred, but not essential.


HOW TO APPLY

To be considered for this role, please click 'apply now' and include your resume and a brief covering letter. All applications will be treated in the strictest confidence and only shortlisted candidates will be contacted.

 

Sedgwick Australia Pty Ltd is dedicated to eliminating discrimination and contributing to equal opportunity in the workplace.

www.sedgwick.com/au

ABOUT SEDGWICK

The Sedgwick brand incorporates Cunningham Lindsey and Vericlaim bringing Sedgwick firmly into the international arena. Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. We provide a broad range of resources tailored to our clients’ specific needs in casualty, property, marine, benefits and other lines. At Sedgwick, caring counts®; through the dedication and exper­tise of more than 21,000 colleagues across 65 countries, the company takes care of people and organisations by mitigating and reducing risks and losses, promoting health and productivity, protecting brand reputations, and containing costs that can impact the bottom line. For more, see www.sedgwick.com.


ABOUT THE ROLE

This is a fantastic opportunity to join a well-established organisation and add value to the business in its next stage of growth. We have casual Customer Service Officer positions available with immediate start required. You need to be available up to 37.5 hours a week, for up to seven weeks and then possibly on a more casual basis.

The focus of the Customer Service Officer role is to provide assistance and claims services to our clients and customers through continuous and proactive settlement of their claims.


DUTIES

  • Proactive claims management with a focus on shortening claim life;
  • Manage relationships over the phone with clients and contractors;
  • Manage incoming and outgoing calls;
  • Perform a variety of support and administration task;
  • Written and verbal communication with external parties;
  • Meeting service level agreements and internal deadlines;
  • Ensuring compliance with relevant service level agreements and codes.


SKILLS & EXPERIENCE

  • Demonstrated customer service experience;
  • Exceptional written and verbal communication skills;
  • Advanced problem solving skills and attention to detail,
  • The ability to work in a fast-paced high volume environment,
  • Intermediate computer skills (competent in using Word, Excel and Lotus Notes);
  • Report writing experience and knowledge of correct grammar/spelling,
  • Insurance industry experience is preferred, but not essential.


HOW TO APPLY

To be considered for this role, please click 'apply now' and include your resume and a brief covering letter. All applications will be treated in the strictest confidence and only shortlisted candidates will be contacted.

 

Sedgwick Australia Pty Ltd is dedicated to eliminating discrimination and contributing to equal opportunity in the workplace.

The application form will include these questions:
  • Which of the following statements best describes your right to work in Australia?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
  • Do you have customer service experience?
  • Do you have experience lodging & processing insurance claims?

Right to live and work

You must have the right to live and work in this location to apply for this job.

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