Job Description

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Technical Specialist

Advertiser: EML3.6 out of 53.6 overall rating (91 employee reviews) More jobs from this company

Job Information

Job Listing Date
10 Jan 2019
Location
Sydney, North Shore & Northern Beaches
Salary
Profit Share + RDO + 17.5% Leave Loading
Work Type
Full Time
Classification
Insurance & Superannuation, Workers' Compensation

Technical Specialist

Register your expressions of interest today to be a part of our office expansion to Chatswood! 

iCare has embarked on a new and unique partnership relationship with EML. Our shared purpose is to deliver a new, empowered and empathetic claims model that delivers the most optimal outcome for injured workers and their employers. Be part of a whole new way of delivering customer care to injured workers and specialise in the management of claims that have reached and surpassed 52 weeks in duration.

THE OPPORTUNITY

We are looking for Technical Specialists to assist our Case Management Specialists. You will be the go-to person, ensuring that all aspects of these complex case scenarios are well considered in establishing recovery plans and making decisions. You will be responsible for supporting the Claims Specialists by providing up-to-date technical guidance on the compensation payment schemes and assisting in their administration. You will collaborate daily with your team, assisting them to provide clarity and support to all stakeholders.

ABOUT YOU

  • You are empathetic and passionate about providing high level of customer care
  • You have strong communication skills and build trust and rapport with all stakeholders
  • You have a solutions mindset, where achieving timely and positive outcomes are important to you
  • You have strong technical capabilities with a focus on mental health, medically complex cases or fatalities.
  • You have previous experience working as a case manager or a technical specialist background
  • You embrace change with confidence and are comfortable working collaboratively within a multi-system environment
  • You have excellent understanding of Workers Compensation Legislations

YOUR RESPONSIBILITIES

  • Working directly with a team of Case Management Specialists supporting the delivery of a world class customer experience
  • Assessing all technical considerations of compensation payments and liability determination
  • Developing and maintaining best practice in the formulation of authorised settlements of complex and sensitive situations
  • Collaborating broadly to improve the timeliness and communication of claims outcomes ensuring all stakeholder needs are met
  • Working within the legislative and regulatory environment to optimise outcomes for all stakeholders
  • Applying sound risk management principles to ensure compliance and robust decision making

WHAT WE OFFER

We value our people and support them to do their best work by investing in their professional development. EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative team culture
  • Comprehensive learning and development support
  • Competitive salary packages
  • 17.5% annual leave loading

If you wish to register your interest for this role, please be sure to specify which area you would like to be a part of. This is between Recovering Independence (claims over 52 weeks), Mental Health/Psychological claims or physical claims (SME/Corporate).

If you are interested in this role please register your interest or if you would like further information, please do not hesitate to contact Odette Yohana at o.yohana@eml.com.au

Register your expressions of interest today to be a part of our office expansion to Chatswood! 

iCare has embarked on a new and unique partnership relationship with EML. Our shared purpose is to deliver a new, empowered and empathetic claims model that delivers the most optimal outcome for injured workers and their employers. Be part of a whole new way of delivering customer care to injured workers and specialise in the management of claims that have reached and surpassed 52 weeks in duration.

THE OPPORTUNITY

We are looking for Technical Specialists to assist our Case Management Specialists. You will be the go-to person, ensuring that all aspects of these complex case scenarios are well considered in establishing recovery plans and making decisions. You will be responsible for supporting the Claims Specialists by providing up-to-date technical guidance on the compensation payment schemes and assisting in their administration. You will collaborate daily with your team, assisting them to provide clarity and support to all stakeholders.

ABOUT YOU

  • You are empathetic and passionate about providing high level of customer care
  • You have strong communication skills and build trust and rapport with all stakeholders
  • You have a solutions mindset, where achieving timely and positive outcomes are important to you
  • You have strong technical capabilities with a focus on mental health, medically complex cases or fatalities.
  • You have previous experience working as a case manager or a technical specialist background
  • You embrace change with confidence and are comfortable working collaboratively within a multi-system environment
  • You have excellent understanding of Workers Compensation Legislations

YOUR RESPONSIBILITIES

  • Working directly with a team of Case Management Specialists supporting the delivery of a world class customer experience
  • Assessing all technical considerations of compensation payments and liability determination
  • Developing and maintaining best practice in the formulation of authorised settlements of complex and sensitive situations
  • Collaborating broadly to improve the timeliness and communication of claims outcomes ensuring all stakeholder needs are met
  • Working within the legislative and regulatory environment to optimise outcomes for all stakeholders
  • Applying sound risk management principles to ensure compliance and robust decision making

WHAT WE OFFER

We value our people and support them to do their best work by investing in their professional development. EML provides career opportunities and great employee benefits, including:

  • A vibrant, collaborative team culture
  • Comprehensive learning and development support
  • Competitive salary packages
  • 17.5% annual leave loading

If you wish to register your interest for this role, please be sure to specify which area you would like to be a part of. This is between Recovering Independence (claims over 52 weeks), Mental Health/Psychological claims or physical claims (SME/Corporate).

If you are interested in this role please register your interest or if you would like further information, please do not hesitate to contact Odette Yohana at o.yohana@eml.com.au

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